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USDA CIO Gary Washington on IT Modernization leading to better customer experience

IT Transformation

CMS: CMS Puts Patients Over Paperwork with New Rule that Addresses the Prior Authorization...

User Experience

DigitalVA: Lighthouse APIs Provide Solutions to Improve the Veteran Experience

IT Transformation

Nextgov: HHS Websites Will Get Customer Experience Scores in 2021

User Experience

Federal News Network: Will 2021 be the year of government customer experience?

IT Transformation

Nextgov: The Federal CX Moves that Mattered in 2020

User Experience

DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly

User Experience

Customer Experience Taking Priority at Veterans Affairs and Across Government

User Experience

DOD/VA PHR is key to increasing patient engagement and military readiness says DHA lead

User Experience

Press Release: VA launches single access point to all VA contact centers

User Experience

VAntage Point: VA Profile allows Veterans to update contact information on all VA systems

User Experience

DVIDS: DOD/VA Personal Health Record is key to increasing patient engagement and military readiness

User Experience

Agencies including VA and CMS improving in CX but need to worry less about...

IT Transformation

Deputy Federal CIO Maria Roat on need for IT modernization during customer journeys

IT Transformation

Customer Experience

USDA CIO Gary Washington on IT Modernization leading to better customer experience

IT Transformation

CMS: CMS Puts Patients Over Paperwork with New Rule that Addresses the Prior Authorization...

User Experience

DigitalVA: Lighthouse APIs Provide Solutions to Improve the Veteran Experience

IT Transformation

Nextgov: HHS Websites Will Get Customer Experience Scores in 2021

User Experience

Federal News Network: Will 2021 be the year of government customer experience?

IT Transformation

Nextgov: The Federal CX Moves that Mattered in 2020

User Experience

DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly

User Experience

Customer Experience Taking Priority at Veterans Affairs and Across Government

User Experience

DOD/VA PHR is key to increasing patient engagement and military readiness says DHA lead

User Experience

Press Release: VA launches single access point to all VA contact centers

User Experience

VAntage Point: VA Profile allows Veterans to update contact information on all VA systems

User Experience

DVIDS: DOD/VA Personal Health Record is key to increasing patient engagement and military readiness

User Experience

Agencies including VA and CMS improving in CX but need to worry less about...

IT Transformation

Deputy Federal CIO Maria Roat on need for IT modernization during customer journeys

IT Transformation

Human Centered Design

CMS awards Burden Reduction Using Human Centered Design task to KPMG

User Experience

New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

User Experience

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

User Experience

DHS utilizing DevOps, Human-Centered Design to bolster software development projects

User Experience

Former State Department CIO Frontis Wiggins on predictive human-centered design and IT modernization in...

IT Transformation

GovernmentCIO: VA Redefining Health Care Delivery Amid COVID-19 Epidemic

Coronavirus

Disabled Veterans: Anonymous VR&E ‘Insider’ Sounds Off On Recent VA Rebranding

User Experience

Nextgov: GSA Develops Human-Centered Design Buying Guide for Agencies

User Experience

VA RFI: Government Microsoft Dynamics 365 (D365) Development and Operations (DevOps)

User Experience

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

User Experience

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

User Experience

Interview: VA driving the customer to center of IT projects

User Experience

HHS, NIH, DHA say Government Needs to Tie Advances in Data Science and Health...

User Experience

USDS Change Agents say Design With, Not For, Users

User Experience

User Experience

Putting People First: Human Centered Design

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