User Experience

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Leveraging the TMF to improve customer experience for VA and others

User Experience June 8, 2021

Federal News Network: VA sees trust improve by 24% in five years, thanks to...

User Experience June 7, 2021

GovernmentCIO: Agile, Data Are Boosting Customer Experience at CMS

User Experience June 3, 2021

GovernmentCIO Newscast: Listen: How Modernized Tech Led to Faster Veteran Benefits Delivery

IT Transformation June 3, 2021

CMS RFQ: Human Centered Design

User Experience May 28, 2021

GovernmentCIO: VA Expands Digital Veterans Legacy Memorial Features

IT Transformation May 26, 2021

Medallia recruits GSA CX Research and Strategy Lead as Senior CX Strategist

User Experience May 11, 2021

VA CX Expert Says Employee Experience Just as Important to Success

User Experience May 10, 2021

Video: VA CTO says the Agency is optimizing its services with human-centered design

User Experience May 10, 2021

Treasury Bureau of the Fiscal Service Sources Sought: ARC COTS CX Management Platform

User Experience April 28, 2021

Former VA CXO now consulting

User Experience April 21, 2021

Press Release: HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

User Experience April 16, 2021

MeriTalk: IRS Wants to Improve CX With Cloud-Based Surveys

User Experience April 12, 2021

VAntage Point: Virtual Veterans Experience Action Centers helps thousands

User Experience April 7, 2021

Customer Experience

Leveraging the TMF to improve customer experience for VA and others

User Experience June 8, 2021

Federal News Network: VA sees trust improve by 24% in five years, thanks to...

User Experience June 7, 2021

GovernmentCIO: Agile, Data Are Boosting Customer Experience at CMS

User Experience June 3, 2021

GovernmentCIO Newscast: Listen: How Modernized Tech Led to Faster Veteran Benefits Delivery

IT Transformation June 3, 2021

GovernmentCIO: VA Expands Digital Veterans Legacy Memorial Features

IT Transformation May 26, 2021

Medallia recruits GSA CX Research and Strategy Lead as Senior CX Strategist

User Experience May 11, 2021

VA CX Expert Says Employee Experience Just as Important to Success

User Experience May 10, 2021

Treasury Bureau of the Fiscal Service Sources Sought: ARC COTS CX Management Platform

User Experience April 28, 2021

Former VA CXO now consulting

User Experience April 21, 2021

Press Release: HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

User Experience April 16, 2021

MeriTalk: IRS Wants to Improve CX With Cloud-Based Surveys

User Experience April 12, 2021

VAntage Point: Virtual Veterans Experience Action Centers helps thousands

User Experience April 7, 2021

USDA OCIO Office of Customer Experience awards single-award Design Support Service BPA, first task...

User Experience April 6, 2021

OMB restores Federal Agency CX guidance

User Experience March 30, 2021

Human Centered Design

CMS RFQ: Human Centered Design

User Experience May 28, 2021

Video: VA CTO says the Agency is optimizing its services with human-centered design

User Experience May 10, 2021

GovernmentCIO: CMS Cloud Dashboards Get Revamp with Human-Centered Design

User Experience March 26, 2021

GovernmentCIO Newscast: Listen: Human-Centered Design Drives Veteran Experience Strategies

User Experience March 22, 2021

Leaders from from HHS, CMS, NIH, DHA discuss Federal Health IT’s Top Investment Areas

User Experience March 8, 2021

DHS USCIS Digital Innovation and Development program utilizes Agile for better Human-Centered Design

IT Transformation March 2, 2021

How Agile Approaches – including CIO-SP4 Review – Get to Better Human-Centered Design

CIO-SP4 March 2, 2021

CMS awards Burden Reduction Using Human Centered Design task to KPMG

User Experience October 8, 2020

New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

User Experience October 5, 2020

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

User Experience October 5, 2020

DHS utilizing DevOps, Human-Centered Design to bolster software development projects

User Experience September 28, 2020

Former State Department CIO Frontis Wiggins on predictive human-centered design and IT modernization in...

IT Transformation August 14, 2020

GovernmentCIO: VA Redefining Health Care Delivery Amid COVID-19 Epidemic

Coronavirus June 29, 2020

Disabled Veterans: Anonymous VR&E ‘Insider’ Sounds Off On Recent VA Rebranding

User Experience June 25, 2020

User Experience

Putting People First: Human Centered Design

VA Customer Experience, DevOps & Agile Releases (CEDAR) IDIQ Industry Event Updates

December 2, 2019

DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution

January 31, 2020

Ad Hoc scores $87M CMS Website Development Support 2.0 contract win

January 2, 2020

NIH awards $28M ServiceNow Professional Support Services task

January 21, 2020

User Experience

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