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Press Release: HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

User Experience

MeriTalk: IRS Wants to Improve CX With Cloud-Based Surveys

User Experience

VAntage Point: Virtual Veterans Experience Action Centers helps thousands

User Experience

USDA OCIO Office of Customer Experience awards single-award Design Support Service BPA, first task...

User Experience

OMB restores Federal Agency CX guidance

User Experience

GovernmentCIO: CMS Cloud Dashboards Get Revamp with Human-Centered Design

User Experience

GovernmentCIO Newscast: Listen: Human-Centered Design Drives Veteran Experience Strategies

User Experience

GSA RFI: Customer Experience Management (CXM) Platform

User Experience

Nextgov: VA Launches New Platform to Send Veterans Personalized Notifications

User Experience

VA holding public virtual listening sessions to inform plan for investing in its aging...

User Experience

Leaders from from HHS, CMS, NIH, DHA discuss Federal Health IT’s Top Investment Areas

User Experience

FedScoop: CIOs are working with CXOs more, but still largely in an advisory role

User Experience

VA Chief Veterans Experience Officer: VA is building a world class customer experience

User Experience

DHS USCIS Digital Innovation and Development program utilizes Agile for better Human-Centered Design

IT Transformation

Customer Experience

Press Release: HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

User Experience

MeriTalk: IRS Wants to Improve CX With Cloud-Based Surveys

User Experience

VAntage Point: Virtual Veterans Experience Action Centers helps thousands

User Experience

USDA OCIO Office of Customer Experience awards single-award Design Support Service BPA, first task...

User Experience

OMB restores Federal Agency CX guidance

User Experience

GovernmentCIO Newscast: Listen: Human-Centered Design Drives Veteran Experience Strategies

User Experience

GSA RFI: Customer Experience Management (CXM) Platform

User Experience

Nextgov: VA Launches New Platform to Send Veterans Personalized Notifications

User Experience

VA holding public virtual listening sessions to inform plan for investing in its aging...

User Experience

FedScoop: CIOs are working with CXOs more, but still largely in an advisory role

User Experience

VA Chief Veterans Experience Officer: VA is building a world class customer experience

User Experience

MeriTalk: GSA Announces Redesign of FedRAMP Website to Improve User Experience

User Experience

Press Release: ThoughtWorks Partners with VA to Launch VANotify, Adding Digital Notifications Capability to...

User Experience

Press Release: USDA Delivers Enhanced Contact Center Experience for Customers

User Experience

Human Centered Design

GovernmentCIO: CMS Cloud Dashboards Get Revamp with Human-Centered Design

User Experience

GovernmentCIO Newscast: Listen: Human-Centered Design Drives Veteran Experience Strategies

User Experience

Leaders from from HHS, CMS, NIH, DHA discuss Federal Health IT’s Top Investment Areas

User Experience

DHS USCIS Digital Innovation and Development program utilizes Agile for better Human-Centered Design

IT Transformation

How Agile Approaches – including CIO-SP4 Review – Get to Better Human-Centered Design

CIO-SP4

CMS awards Burden Reduction Using Human Centered Design task to KPMG

User Experience

New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

User Experience

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

User Experience

DHS utilizing DevOps, Human-Centered Design to bolster software development projects

User Experience

Former State Department CIO Frontis Wiggins on predictive human-centered design and IT modernization in...

IT Transformation

GovernmentCIO: VA Redefining Health Care Delivery Amid COVID-19 Epidemic

Coronavirus

Disabled Veterans: Anonymous VR&E ‘Insider’ Sounds Off On Recent VA Rebranding

User Experience

Nextgov: GSA Develops Human-Centered Design Buying Guide for Agencies

User Experience

VA RFI: Government Microsoft Dynamics 365 (D365) Development and Operations (DevOps)

User Experience

User Experience

Putting People First: Human Centered Design

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