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How Customer Experience Leaders Are ‘Hardwiring’ CX at VA and Across Government

User Experience

Federal News Network: VA cooking up new guide of CX strategies training institute for...

User Experience

Federal News Network: How VBA turned customer feedback into new legislation in two weeks

User Experience

DHS CBP OIT Exec Edward Mays on IT Modernization leading to better customer experience

IT Transformation

‘As-a-Service’ Models Key to Improving Customer Experience at VA, DHA

User Experience

CMS awards Burden Reduction Using Human Centered Design task to KPMG

User Experience

Cerner: Placing Veterans and Service members at the center of their care

User Experience

IRS, USDA IT executives on improving customer experience

User Experience

3 Ways Agencies like VA Can Improve Customer Experience

User Experience

CFPB awards User Experience Designer Support Services task

User Experience

New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

User Experience

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

User Experience

Federal News Network: Without clear standards, veterans are in the dark on community care...

User Experience

Press Release: VA wins presidential award for its in-house innovations improving health care services...

User Experience

Customer Experience

How Customer Experience Leaders Are ‘Hardwiring’ CX at VA and Across Government

User Experience

Federal News Network: VA cooking up new guide of CX strategies training institute for...

User Experience

Federal News Network: How VBA turned customer feedback into new legislation in two weeks

User Experience

DHS CBP OIT Exec Edward Mays on IT Modernization leading to better customer experience

IT Transformation

‘As-a-Service’ Models Key to Improving Customer Experience at VA, DHA

User Experience

Cerner: Placing Veterans and Service members at the center of their care

User Experience

IRS, USDA IT executives on improving customer experience

User Experience

3 Ways Agencies like VA Can Improve Customer Experience

User Experience

CFPB awards User Experience Designer Support Services task

User Experience

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

User Experience

Federal News Network: Without clear standards, veterans are in the dark on community care...

User Experience

Press Release: VA wins presidential award for its in-house innovations improving health care services...

User Experience

Nextgov: VA, NARA Complete Digitization Effort to Help Speed Up Disability Claims for Some...

User Experience

GAO: Veterans Community Care Program: Improvements Needed to Help Ensure Timely Access to Care

User Experience

Human Centered Design

CMS awards Burden Reduction Using Human Centered Design task to KPMG

User Experience

New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

User Experience

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

User Experience

DHS utilizing DevOps, Human-Centered Design to bolster software development projects

User Experience

Former State Department CIO Frontis Wiggins on predictive human-centered design and IT modernization in...

IT Transformation

GovernmentCIO: VA Redefining Health Care Delivery Amid COVID-19 Epidemic

Coronavirus

Disabled Veterans: Anonymous VR&E ‘Insider’ Sounds Off On Recent VA Rebranding

User Experience

Nextgov: GSA Develops Human-Centered Design Buying Guide for Agencies

User Experience

VA RFI: Government Microsoft Dynamics 365 (D365) Development and Operations (DevOps)

User Experience

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

User Experience

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

User Experience

Interview: VA driving the customer to center of IT projects

User Experience

HHS, NIH, DHA say Government Needs to Tie Advances in Data Science and Health...

User Experience

USDS Change Agents say Design With, Not For, Users

User Experience

User Experience

Putting People First: Human Centered Design

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