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FDIC recruits CFPB and recent GSA CoE lead to be Chief Experience Officer

User Experience

VA awards 5-year Veterans Experience Office (VEO) Embedding CX through Certification and Programming for...

User Experience

GSA OCIO awards 5-year Customer Experience Management (CXM) Services contract

User Experience

Nextgov: Federal CIO: Diversity, Accessibility Are Key to Improving Customer Experience

User Experience

DOC Sources Sought: USPTO CX Management Platform

User Experience

Nextgov: White House Makes Major Updates to Customer Experience Guidance

User Experience

VA names Deputy Chief Technology Officer – Health Delivery

User Experience

Video: Customer Experience from a Leader Perspective – Interview with VA’s Barbara Morton

User Experience

VA Launches Redesigned ‘My VA’ Dashboard

User Experience

CMS taps Acting Director, Division of User Experience and Support Services

User Experience

DOC USPTO awards $8M Communications and Customer Experience Support Services contract to CGI Federal

User Experience

GovernmentCIO: Digital Services Improve CMS Call Center Operations

IT Transformation

Truss recruits IRS UX Lead as Senior Product Manager

User Experience

NSF awards Customer Service and Experience Design Assessment Services IDIQ

User Experience

Customer Experience

FDIC recruits CFPB and recent GSA CoE lead to be Chief Experience Officer

User Experience

VA awards 5-year Veterans Experience Office (VEO) Embedding CX through Certification and Programming for...

User Experience

GSA OCIO awards 5-year Customer Experience Management (CXM) Services contract

User Experience

Nextgov: Federal CIO: Diversity, Accessibility Are Key to Improving Customer Experience

User Experience

DOC Sources Sought: USPTO CX Management Platform

User Experience

Nextgov: White House Makes Major Updates to Customer Experience Guidance

User Experience

VA names Deputy Chief Technology Officer – Health Delivery

User Experience

Video: Customer Experience from a Leader Perspective – Interview with VA’s Barbara Morton

User Experience

VA Launches Redesigned ‘My VA’ Dashboard

User Experience

CMS taps Acting Director, Division of User Experience and Support Services

User Experience

DOC USPTO awards $8M Communications and Customer Experience Support Services contract to CGI Federal

User Experience

GovernmentCIO: Digital Services Improve CMS Call Center Operations

IT Transformation

Truss recruits IRS UX Lead as Senior Product Manager

User Experience

NSF awards Customer Service and Experience Design Assessment Services IDIQ

User Experience

Human Centered Design

Press Release: CVP Awarded $84M DHS USCIS SPEED Contract to Provide DevSecOps and Human...

User Experience

Chief Veterans Experience Officer discusses CX, HCD role in VA’s dramatic increase in trust...

User Experience

CMS RFQ: Human Centered Design

User Experience

Video: VA CTO says the Agency is optimizing its services with human-centered design

User Experience

GovernmentCIO: CMS Cloud Dashboards Get Revamp with Human-Centered Design

User Experience

GovernmentCIO Newscast: Listen: Human-Centered Design Drives Veteran Experience Strategies

User Experience

Leaders from from HHS, CMS, NIH, DHA discuss Federal Health IT’s Top Investment Areas

User Experience

DHS USCIS Digital Innovation and Development program utilizes Agile for better Human-Centered Design

User Experience

DHS USCIS Digital Innovation and Development program utilizes Agile for better Human-Centered Design

IT Transformation

How Agile Approaches – including CIO-SP4 Review – Get to Better Human-Centered Design

CIO-SP4

CMS awards Burden Reduction Using Human Centered Design task to KPMG

User Experience

New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

User Experience

New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

User Experience

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

User Experience

User Experience

Putting People First: Human Centered Design

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