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VA Press Release: VA OIT’s Customer Satisfaction Scores Continue to Rise During Pandemic

Coronavirus

GSA RFQ: Public Buildings Service Call Center and Facilities Operations Support for Region 10

IT Transformation

EPA awards Customer Experience, Communications, and Customer Adoption/Change Management Programs task

User Experience

Nextgov: Veterans Affairs’ Focus on Experience Sees Increase in Veteran Trust

User Experience

IRS awards $14M Agent Contact Center Customer Service Representative Support contract

User Experience

Nextgov: GSA Suggests Using ‘Secret Shoppers’ to Evaluate Call Centers

User Experience

CDC OCIO seeking Program Services Branch Chief in Customer Engagement Office (CEO)

User Experience

DOJ Office of Justice Programs fast-tracking grants website

Coronavirus

Press Release: Veteran trust in VA health care rises above 90 percent for the...

User Experience

Nextgov: GSA Develops Human-Centered Design Buying Guide for Agencies

User Experience

Patient Engagement HIT: VA Offers Mobile Patient Portal, Data Access on All Smartphones

User Experience

DHS USCIS to expand Sapient Government Services’ Transformation User Experience Design (TUXD) contract

User Experience

GSA: A Guide to Building Customer Experience Capacity

User Experience

CirrusMD and Iron Bow Technologies see expanded contract for web and mobile platform “VA...

User Experience

Customer Experience

VA Press Release: VA OIT’s Customer Satisfaction Scores Continue to Rise During Pandemic

Coronavirus

GSA RFQ: Public Buildings Service Call Center and Facilities Operations Support for Region 10

IT Transformation

EPA awards Customer Experience, Communications, and Customer Adoption/Change Management Programs task

User Experience

Nextgov: Veterans Affairs’ Focus on Experience Sees Increase in Veteran Trust

User Experience

IRS awards $14M Agent Contact Center Customer Service Representative Support contract

User Experience

Nextgov: GSA Suggests Using ‘Secret Shoppers’ to Evaluate Call Centers

User Experience

CDC OCIO seeking Program Services Branch Chief in Customer Engagement Office (CEO)

User Experience

DOJ Office of Justice Programs fast-tracking grants website

Coronavirus

Press Release: Veteran trust in VA health care rises above 90 percent for the...

User Experience

Patient Engagement HIT: VA Offers Mobile Patient Portal, Data Access on All Smartphones

User Experience

DHS USCIS to expand Sapient Government Services’ Transformation User Experience Design (TUXD) contract

User Experience

GSA: A Guide to Building Customer Experience Capacity

User Experience

CirrusMD and Iron Bow Technologies see expanded contract for web and mobile platform “VA...

User Experience

Press Release: VA’s telehealth system grows as Veterans have access to unlimited data while...

User Experience

Human Centered Design

Nextgov: GSA Develops Human-Centered Design Buying Guide for Agencies

User Experience

VA RFI: Government Microsoft Dynamics 365 (D365) Development and Operations (DevOps)

User Experience

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

User Experience

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

User Experience

Interview: VA driving the customer to center of IT projects

User Experience

HHS, NIH, DHA say Government Needs to Tie Advances in Data Science and Health...

User Experience

USDS Change Agents say Design With, Not For, Users

User Experience

ICYMI: Skylight Digital adds US Digital Service Product Lead Randall Weidberg as VP leading...

IT Transformation

ICYMI: Skylight Digital adds US Digital Service Product Lead Randall Weidberg as VP leading...

IT Transformation

Treasury Shares how Human-Centered Design Enables its Tech Transformation

User Experience

MeriTalk: Treasury Shares how Human-Centered Design Enables its Tech Transformation

User Experience

GovernmentCIO: CIOs from DHA, HHS and CMS give the scoop on how they’re bolstering...

User Experience

Meet the G2X Change Agent Awardees, 36 Leaders disrupting the Federal landscape

Featured

CDC taps Acting leader to drive Emerging Technology and Design Acceleration

User Experience

User Experience

Putting People First: Human Centered Design

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