User Experience

Home User Experience Page 7

DHS RFI: On-site Customer Service Support for Coast Guard’s National Maritime Center Contact Center

Solicitation: 70Z02320IMMZ11100 “The purpose of this task order is to obtain onsite Contractor customer service support for the U.S. Coast Guard (USCG) National Maritime Center’s (NMC) Contact Center (CC). Contractor tasks shall include answering CC queries in a timely, accurate, and professional manner. CC queries arrive in the form of phone calls, emails and chats covering topics such as: status […] The post DHS RFI: On-site Customer Service Support for Coast Guard’s National Maritime Center Contact Center appeared first on G2Xchange FedCiv.

DHS RFI: On-site Customer Service Support for Coast Guard’s National Maritime Center Contact Center

Solicitation: 70Z02320IMMZ11100 “The purpose of this task order is to obtain onsite Contractor customer service support for the U.S. Coast Guard (USCG) National Maritime Center’s (NMC) Contact Center (CC). Contractor tasks shall include answering CC queries in a timely, accurate, and professional manner. CC queries arrive in the form of phone calls, emails and chats covering topics such as: status […] The post DHS RFI: On-site Customer Service Support for Coast Guard’s National Maritime Center Contact Center appeared first on G2Xchange ETC.

GSA Customer Service Chief Departs; Rising Experience Design and Strategy lead takes over as...

On the heels of the recent news that GSA Chief Customer Officer Anahita Reilly, has moved to the private sector to join Capital One, comes word that longtime Deputy CCO Matthew Ford, has been tapped as the Acting Chief. Matthew will bring his experience developing and implementing customer-centric strategies, programs, and digital experiences to support Federal agencies. Prior roles for […] The post GSA Customer Service Chief Departs; Rising Experience Design and Strategy lead takes over as Acting Chief appeared first on G2Xchange FedCiv.

GSA Customer Service Chief Departs; Rising Experience Design and Strategy lead takes over as...

On the heels of the recent news that GSA Chief Customer Officer Anahita Reilly, has moved to the private sector to join Capital One, comes word that longtime Deputy CCO Matthew Ford, has been tapped as the Acting Chief. Matthew will bring his experience developing and implementing customer-centric strategies, programs, and digital experiences to support Federal agencies. Prior roles for […] The post GSA Customer Service Chief Departs; Rising Experience Design and Strategy lead takes over as Acting Chief appeared first on G2Xchange ETC.

Twilio and Google team up to provide Verified SMS for Federal messaging applications

In an announcement made on LinkedIn, Justin Herman, Public Sector Director for Partnerships and Alliances with Twilio, provided details on a partnership between Twilio and Google that will provide Federal agencies with tools to send verified SMS messages to public citizens. Herman, who led the Emerging Citizen Technology practice with the General Services Administration until January 2019, spent five years […] The post Twilio and Google team up to provide Verified SMS for Federal messaging applications appeared first on G2Xchange FedCiv.

VA, HHS leads say Successful AI Stems from Human-Centered Design

“Federal artificial intelligence (AI) technology leaders agreed today that a human-centered approach to data management and automation generates stakeholder buy-in and improves agencywide perceptions of AI projects.” “At CXO Tech Forum: AI and Robotics Process Automation (RPA) in Government on Dec. 5, government officials speaking on several panels emphasized the importance of human-centered design in […] The post VA, HHS leads say Successful AI Stems from Human-Centered Design appeared first on FedHealthIT.

DOL CIO Gundeep Ahluwalia: Human-Centered Design approach to AI improves citizen experience

“… Department of Labor CIO Gundeep Ahluwalia added that his agency also uses a human-centered approach to AI to improve citizen and employee experiences. “The biggest promise for artificial intelligence, RPA, and some of these newer technologies is to allow our citizens to get better service from the government and to move our folks from low value to high value […] The post DOL CIO Gundeep Ahluwalia: Human-Centered Design approach to AI improves citizen experience appeared first on G2Xchange ETC.

DOL CIO Gundeep Ahluwalia: Human-Centered Design approach to AI improves citizen experience

“… Department of Labor CIO Gundeep Ahluwalia added that his agency also uses a human-centered approach to AI to improve citizen and employee experiences. “The biggest promise for artificial intelligence, RPA, and some of these newer technologies is to allow our citizens to get better service from the government and to move our folks from low value to high value […] The post DOL CIO Gundeep Ahluwalia: Human-Centered Design approach to AI improves citizen experience appeared first on G2Xchange FedCiv.

VA Customer Experience, DevOps & Agile Releases (CEDAR) IDIQ Industry Event Updates

Updated December 2, 2019 VA has posted an update related to NVSBE For CEDAR specifically, please register at the VetBiz Portal (https://www.vetbiz.va.gov/) for either Networking Round Tables or Business Opportunity Sessions with Jeff Barnes and/or Mark Junda. and VA has posted updates related to an Industry Day Information Session and Matchmaking/Networking Event: Limited space is […] The post VA Customer Experience, DevOps & Agile Releases (CEDAR) IDIQ Industry Event Updates appeared first on FedHealthIT.

VA OSIC Taps Veterans Experience Chief to drive improved Customer Experience

Melanie O’Conor, an experienced Government leader skilled in Customer Experience, Human Centered Design, Customer Insights, Regulatory Analysis, Community Engagement, and Policy Analysis, who previously led a team of GS-13 and GS-14 analysts focused on helping the Veterans Experience Office (VEO) ensure business discipline in project, program, and portfolio management, has taken on a new challenge […] The post VA OSIC Taps Veterans Experience Chief to drive improved Customer Experience appeared first on FedHealthIT.

EDITOR PICKS