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NSF awards Customer Service and Experience Design Assessment Services IDIQ

8(a) EDWOSB Informed XP has been awarded a 3-year, $4M IDIQ from the National Science Foundation to provide customer service and experience design assessment services. This IDIQ was awarded as an 8(a) sole-source set-aside action. Awardee Name: CTW SOLUTIONS LLC Contract Duration: 34 months Total Contract Value: $3,994,558.40 Funding Agency: NATIONAL SCIENCE FOUNDATION Funding Office: DIVISION OF ADMINISTRATIVE SERVICES Number […] The post NSF awards Customer Service and Experience Design Assessment Services IDIQ appeared first on G2Xchange FedCiv.

CMS taps Acting CCSQ Director and Acting Deputy Director, DUXSS

Here we note two leadership changes within the Centers for Medicare and Medicaid Services to include a new Acting lead within the Centers for Clinical Standards and Quality, Information Systems Group and a new Acting Deputy Director for the Division of User Experience and Support Services. The post CMS taps Acting CCSQ Director and Acting Deputy Director, DUXSS appeared first on G2Xchange Health, a service of MileMarker10.

Federal News Network: GSA CoE’s new framework seeks to infuse, sustain customer experience

“Lashanda Hodge, the managing director of customer experience for GSA’s [Centers of Excellence (CoE)], said her office is rolling out a new approach to help customer agencies prepare to use the [13-step playbook to improve customer experience]. She said a new framework will help infuse customer experience into their business or mission areas across five core areas: Measurement–What are the […] The post Federal News Network: GSA CoE’s new framework seeks to infuse, sustain customer experience appeared first on G2Xchange FedCiv.

Press Release: CVP Awarded $84M DHS USCIS SPEED Contract to Provide DevSecOps and Human...

“Customer Value Partners, Inc. (CVP), a business and technology consulting firm that helps organizations prepare for a culture of Continuous Change, has been awarded the $84 million Services for Product Engineering and Enterprise Delivery (SPEED) contract by the Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) to provide DevSecOps, user-centered design, and engineering services. DHS USCIS administers […] The post Press Release: CVP Awarded $84M DHS USCIS SPEED Contract to Provide DevSecOps and Human Centered Design Services appeared first on G2Xchange FedCiv.

Podcast: CX Discussion: Designing for the Community at USA.gov

“CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government. This week, Brian sits down with Leilani Martinez, Branch Chief of the Content and Outreach Division of the USAGov program, a part of the GSA’s Technology Transformation Services (TTS). They discuss the development of USA.gov and USA.gov en Español, designing services […] The post Podcast: CX Discussion: Designing for the Community at USA.gov appeared first on G2Xchange FedCiv.

Deloitte adds recent USPTO CX lead as Customer Strategy & Applied Design Manager

Looking to leverage this experienced public administrator’s perspective gained building the customer experience function within the $3B+ Patents unit within the US Patent and Trademark Office and prior experience within FEMA institutionalizing customer-focus and coordinating support across the full Federal Insurance and Mitigation Administration stakeholder ecosystem, Deloitte adds a new Customer Strategy & Applied Design Manager. The post Deloitte adds recent USPTO CX lead as Customer Strategy & Applied Design Manager appeared first on G2Xchange FedCiv.

GSA 18F taps Acting Chief of Practices

Julie Strothman, armed with over 18 years of experience in user research, design and digital strategy, has taken on a new challenge as Acting Chief of Practices with the General Services Administration’s 18F. Julie brings recent experience providing interim leadership for the 18F’s Experience Design chapter of change strategists, content strategists, product designers, and user experience designers, in support of […] The post GSA 18F taps Acting Chief of Practices appeared first on G2Xchange FedCiv.

RMA Associates recruits Clif Williams for Chief Client Experience Officer (CXO)

Clif Williams, an industry leader with experience serving the Federal healthcare market, including experience supporting CMS, has taken on a new challenge as Chief Client Experience Officer (CXO) at RMA Associates. In this new role, Clif is responsible for leading, assessing, and ensuring exceptional communication and quality for client/customer experiences. Prior roles include: Managing Director, […] The post RMA Associates recruits Clif Williams for Chief Client Experience Officer (CXO) appeared first on FedHealthIT, a service of MileMarker10.

Treasury IRS recruits Chief, User Experience and Design from industry

Brandon Szabo, a user experience expert with more than a decade of perspective gained managing, designing, and implementing a variety of projects, and expertise in the design and facilitation of collaboration and communication strategies, business requirement analysis, information architecture, web development and content migration efforts, has taken on a new challenge as Chief, User Experience and Design at the Department […]

Treasury IRS recruits Chief, User Experience and Design from industry

Brandon Szabo, a user experience expert with more than a decade of perspective gained managing, designing, and implementing a variety of projects, and expertise in the design and facilitation of collaboration and communication strategies, business requirement analysis, information architecture, web development and content migration efforts, has taken on a new challenge as Chief, User Experience and Design at Department of […] The post Treasury IRS recruits Chief, User Experience and Design from industry appeared first on G2Xchange FedCiv.

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