“Twenty-two percent of the patient population at the Department of Veterans Affairs (VA) is black, and yet the health system still experiences challenges in promoting health equity and closing racial health disparities, according to a recent report from the Government Accountability Office (GAO).” “Health equity issues within the VA mirror those seen in civilian health […] The post GAO says VA Faces Challenges with Racial Health Equity, Health Disparities appeared first on FedHealthIT.
Paul Scott brings experience serving in progressively responsible leadership roles at the Department of Housing and Urban Development, including budget, financial management and policy management directorships in different areas of the agency, to his new role as HUD’s Acting Deputy CIO for Customer Relationship and Performance Management. Prior roles include: Deputy Managing Director, Field Policy and Management – Housing and […] The post HUD taps Acting Deputy CIO for Customer Relationship and Performance Management appeared first on G2Xchange ETC.
Michael Renfrow, a leader in patient experience, customer experience, leadership coaching, strategic planning, change management, and enterprise-wide program management, who has supported VA through a series of progressively responsible roles including most recently leading a team of 14 Patient Experience (PX) Coaches/Consultants responsible for implementing PX solutions across the VA healthcare system (147 VA Medical […] The post VA taps Deputy Director for Patient Experience appeared first on FedHealthIT.
This global consulting firm, that maintains a dedicated focus on strengthening force readiness, Veteran and citizen services, and national health outcomes and productivity, recently beat out three other bidders to secure this 5-year task to provide support for use of ServiceNow throughout the VA EnterpriseThe post VA awards $96M IT Service Management Support task to Accenture appeared first on G2Xchange Health.
Armed with 15+ years’ experience creating bridges and solutions at the intersection of technology, Healthcare and public health, to include leading a division that collaborates with CDC programs as well as the broader public health community to prototype, test, and evaluate innovative technologies and techniques to improve public health practice, this Health IT physician executive has taken on a new challenge with the Centers for Disease Control and PreventionThe post CDC taps Acting leader to drive Emerging Technology and Design Acceleration appeared first on G2Xchange Health.
Building on their prior experience as Prime contractor for the Centers for Medicare & Medicaid Services Website Development Support (CMS WDS) program, which covers many public-facing portions of HealthCare.gov, this Government digital services agency and software design and engineering company closed out the calendar year with a huge win, beating out two others to be awarded this 5-year contract in support of CMSThe post Ad Hoc scores $87M CMS Website Development Support 2.0 contract win appeared first on G2Xchange Health.
Federal artificial intelligence (AI) technology leaders agreed today that a human-centered approach to data management and automation generates stakeholder buy-in and improves agencywide perceptions of AI projects. At CXO Tech Forum: AI and Robotics Process Automation (RPA) in Government on Dec. 5, government officials speaking on several panels emphasized the importance of human-centered design in the development of AI capabilities. […] The post Successful AI Stems from Human-Centered Design, Fed Leaders Agree appeared first on G2Xchange ETC.
Federal News Network: Improving IT and operational performance with human centered design (HCD) &...
The terms Human Centered Design (HCD) and Customer Experience (CX) are just now starting to be heard within Federal circles. HCD is the overarching practice of designing solutions in the service of people, which is inclusive of CX. CX is all about understanding customers and citizens to help inform decision-making and IT solutions. HCD is the process by which you […] The post Federal News Network: Improving IT and operational performance with human centered design (HCD) & customer experience (CX) practices appeared first on G2Xchange ETC.
Armed with experience gained as NASA’s first digital communications director, and building and managing the Agency’s Digital Division, to include overseeing one of the most powerful social media presences in the world, reaching over 180 million followers across 530 official Agency accounts, this digital engagement leader recently departed Government, opting to join industry The post Recent NASA Digital Engagement and Strategy Chief exits, joins industry appeared first on G2Xchange ETC.
Agencies have long struggled with how to both improve customer experience and reduce cost to serve. For many, these have seemed competing ambitions. By using new channels, particularly social media and artificial intelligence and advanced analytics tools, it’s now increasingly possible to more efficiently deliver enhanced services that improve customer experience. For federal agencies looking to improve their customer experience and […] The post Nextgov: What Citizens Are Trying to Tell Us appeared first on G2Xchange ETC.