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New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design

“On the heels of a year-long strategic development effort that fused feedback from federal agency insiders with a human-centered design approach, the Bureau of the Fiscal Service on Thursday unveiled a new one-stop online shop for financial management guidance and information.” “The Treasury Financial eXperience site—deemed TFX—streamlines policies, requirements and sources related to federal financial management, consolidates a range of […] The post New Treasury Financial Management Guidance platform utilized agile methodology and Human-Center Design appeared first on G2Xchange FedCiv.

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract

Notice ID: 36C10X20Q0177 Contract: 36C10X20P0117 This activity proposes to negotiate a non-competitive award (sole-source) with Magnum Opus, a Service-Disabled Veteran-Owned Small Business (SDVOSB), for the procurement of human centered design (HCD) services. This will be a firm fixed price contract. The Period of Performance is one 12-month base, plus three 12-month option periods, September 14, […] The post VA awards Customer Experience (CX) and Human Centered Design (HCD) capability development support contract appeared first on FedHealthIT.

Federal News Network: Without clear standards, veterans are in the dark on community care...

“The Department of Veterans Affairs lacks clear standards for how long veterans can expect to wait for an appointment with a community care provider.” “For some members of Congress, a lack of clear wait time metrics calls into question the point of VA’s community care program, as veterans can’t easily compare how long they’ll expect […] The post Federal News Network: Without clear standards, veterans are in the dark on community care wait times appeared first on FedHealthIT.

Press Release: VA wins presidential award for its in-house innovations improving health care services...

“The U.S. Department of Veterans Affairs (VA) announced today it received the highest level of distinction within the Gears of Government President’s Award program for three innovations that have greatly improved services for Veterans at VA hospitals across the country.” “The award recognized Veterans Health Administration Innovation Ecosystem (VHA IE) staff responsible for curating, funding […] The post Press Release: VA wins presidential award for its in-house innovations improving health care services for Veterans appeared first on FedHealthIT.

Nextgov: VA, NARA Complete Digitization Effort to Help Speed Up Disability Claims for Some...

“The Veterans Affairs Department and National Archives and Records Administration completed a massive digitization effort ultimately intended to quicken the time it takes for certain Vietnam veterans to receive help for enduring exposure to toxins like Agent Orange while they were at war.” “In a robust, collective push, the agencies digitized heaps of NARA-held U.S. […] The post Nextgov: VA, NARA Complete Digitization Effort to Help Speed Up Disability Claims for Some Veterans appeared first on FedHealthIT.

GAO: Veterans Community Care Program: Improvements Needed to Help Ensure Timely Access to Care

Why GAO Did This Study “In June 2019, VA implemented its new community care program, the VCCP, as required by the VA MISSION Act of 2018. Under the VCCP, VAMC staff are responsible for community care appointment scheduling; their ability to execute this new responsibility has implications for veterans receiving community care in a timely […] The post GAO: Veterans Community Care Program: Improvements Needed to Help Ensure Timely Access to Care appeared first on FedHealthIT.

DHS utilizing DevOps, Human-Centered Design to bolster software development projects

“The Department of Homeland Security is harnessing the power of a user-friendly interface to restore confidence in its mission.” “Human-centered design is key to software development and the way an agency presents itself, said James Punteney, executive director of the U.S. Digital Service team at DHS.” “’One user said that because it was so well-built, it restored his faith in […] The post DHS utilizing DevOps, Human-Centered Design to bolster software development projects appeared first on G2Xchange FedCiv.

Accenture, in partnership with Greenbrier Government Solutions, adds Veteran Affairs guest Internet access (VGIA)...

Accenture Federal Services, in partnership with Greenbrier Government Solutions, has been awarded a $998,663.78 contract to provide Veteran guest Internet access (VGIA) to Veterans and their guests during their visit or stay at VA San Diego Healthcare System (VASDHCS). Internet access is essential for transitioning Service Members returning from assignment and is vital in allowing patients […] The post Accenture, in partnership with Greenbrier Government Solutions, adds Veteran Affairs guest Internet access (VGIA) contract win appeared first on FedHealthIT.

GAO: IRS Could Improve the Taxpayer Experience by Using Better Service Performance Measures

Why GAO Did This Study According to IRS, providing top-quality service is a critical part of its mission to help taxpayers understand and meet their tax responsibilities. Congress, the National Taxpayer Advocate, and the administration have recognized the importance of improving how taxpayers experience IRS services. Setting goals and objectives with related performance measures and targets are important tools to […] The post GAO: IRS Could Improve the Taxpayer Experience by Using Better Service Performance Measures appeared first on G2Xchange FedCiv.

New Federal Quality Service Management Offices to use customer-centric approach to shared services

“The Federal government has been designating more Quality Service Management Offices (QSMOs) across agencies to streamline its approach to shared services, and General Services Administration (GSA) Administrator Emily Murphy and Deputy Federal CIO Maria Roat are saying that both current and future QSMOs are taking a customer-centric approach to their duties…” “Giving a look inside the QSMO designation process, Murphy […] The post New Federal Quality Service Management Offices to use customer-centric approach to shared services appeared first on G2Xchange FedCiv.

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