User Experience

Home User Experience Page 3

Halfaker Raising the Bar for Customer Satisfaction at VA

“Customer Experience (CX) and its components are hot topics in IT and business right now, with terms like ‘customer journey,’ ‘brand touchpoints,’ and ‘customer environments’ flooding tech articles and best practice lists. In theory, centering your solutions around customer experience should result in solutions that meet or exceed customer expectations—but how do you actually measure […] The post Halfaker Raising the Bar for Customer Satisfaction at VA appeared first on FedHealthIT.

Press Release: ISeeYouCare, Inc. Announces Strategic Alliance Partnership with Unissant, Inc.

“ISeeYouCare has entered into a Strategic Alliance Agreement with Unissant, Inc. for the company’s award-winning Universal Smart Health Card Data Management System. In addition to expanding ISeeYouCare’s footprint in the State and Federal Healthcare space, Unissant shall also provide operational and maintenance technical support services in support of all collaborative deployments.” “The Smart Health Card […] The post Press Release: ISeeYouCare, Inc. Announces Strategic Alliance Partnership with Unissant, Inc. appeared first on FedHealthIT.

VA RFI: Managed Services for the VA Enterprise Contact Center Services (CCS) Solution

Solicitation: 36C10A20Q0039 The purpose of this RFI is to identify qualified contractors, who are able to meet VA s requirements for a unified, managed, enterprise-wide contact center service solution, hereafter called the CCS solution. The CCS solution shall create an easy, pleasant, effective, and personalized interactive experience between the Veteran and VA, and meet the […] The post VA RFI: Managed Services for the VA Enterprise Contact Center Services (CCS) Solution appeared first on FedHealthIT.

USDS Change Agents say Design With, Not For, Users

“The government needs to provide products and digital services that allow users to easily accomplish what they need to do, according to experts from the U.S. Digital Services discussing tech development challenges and ways to mitigate issues before they arise using human-centered design.” “’Risk is something that we talk about a lot in government, and I really believe that design […] The post USDS Change Agents say Design With, Not For, Users appeared first on G2Xchange FedCiv.

USDS Experts from VA, HHS say Design With, Not For, Users

“The government needs to provide products and digital services that allow users to easily accomplish what they need to do, according to experts from the U.S. Digital Services discussing tech development challenges and ways to mitigate issues before they arise using human-centered design.” “‘Risk is something that we talk about a lot in government, and […] The post USDS Experts from VA, HHS say Design With, Not For, Users appeared first on FedHealthIT.

DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution

Solicitation Number: FBI-EOC-RFI “The Federal Bureau of Investigation (FBI), Information Technology Enterprise Services Division (ITESD) Division, Enterprise Operations Center (EOC), is requesting information for a solution to be used to create a best-in-class customer experience for the FBI and its employees.” “The EOC is responsible for three main enterprise domains (Top Secret, Secret, and Unclassified) supporting approximately 50,000 government and […] The post DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution appeared first on G2Xchange FedCiv.

DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution

Solicitation Number: FBI-EOC-RFI “The Federal Bureau of Investigation (FBI), Information Technology Enterprise Services Division (ITESD) Division, Enterprise Operations Center (EOC), is requesting information for a solution to be used to create a best-in-class customer experience for the FBI and its employees.” “The EOC is responsible for three main enterprise domains (Top Secret, Secret, and Unclassified) supporting approximately 50,000 government and […] The post DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution appeared first on G2Xchange FedCiv.

Nextgov: The VA’s First Chief Innovation Officer Aims to Speed Up the Delivery of...

“The Veterans Affairs Department’s Innovation Center has been around for a little longer than a decade, but it’s undergoing a propulsive transformation prompted by the MISSION Act’s passage in 2018. And at the forefront of its revamp is Michael Akinyele, a first-time federal employee who serves as the center’s principal lead and the VA’s first-ever […] The post Nextgov: The VA’s First Chief Innovation Officer Aims to Speed Up the Delivery of Cost-Saving Services appeared first on FedHealthIT.

HealthLeaders Media: CMS to Combine, Standardize Compare Tools

“The Medicare website will combine its eight separate Compare tools under one combined, standardized and simplified format in the coming months, the Centers for Medicare & Medicaid Services announced.” “In a blog posting this week, CMS Administrator Seema Verma said the new format will launch this spring, and will ‘allow users to access the same […] The post HealthLeaders Media: CMS to Combine, Standardize Compare Tools appeared first on FedHealthIT.

MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery

“The Department of Veterans Affairs (VA) is often spotlighted for its veteran-facing modernization efforts aimed at better service delivery, but as Undersecretary for Veterans Benefits Paul Lawrence explained, the agency is also making numerous internal changes to speed its transformation.” “At a Jan. 24 National Academy of Public Administration event, Lawrence spoke about sustaining performance […] The post MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery appeared first on FedHealthIT.

EDITOR PICKS