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OMB Deputy Director on PMA customer experience efforts

“President Joe Biden’s management agenda was, until last week, merely an idea. Now it is turning into an action plan complete with strategy leaders and metrics for success. Jason Miller, the deputy director of the Office of Management and Budget, spoke to the Federal Drive with Tom Temin about the president’s management agenda and what he hopes it will accomplish. […] The post OMB Deputy Director on PMA customer experience efforts appeared first on G2Xchange FedCiv.

VA taps Assistant Director (Acting) VBA, Strategic Program Management Office

Armed with experience gained responsible for a variety of programs and initiatives designed to improve the Veteran experience, and collaboration with Veteran-related stakeholders to include DOL, Veteran Service Organizations, State Department of Veteran Services, and non-profit and corporate entities, this leader has been tapped by the Department of Veterans Affairs (VA) to take on a new role.

VA taps Assistant Director (Acting) VBA, Strategic Program Management Office

Armed with experience gained responsible for a variety of programs and initiatives designed to improve the Veteran experience, and collaboration with Veteran-related stakeholders to include DOL, Veteran Service Organizations, State Department of Veteran Services, and non-profit and corporate entities, this leader has been tapped by the Department of Veterans Affairs (VA) to take on a new role. The post VA taps Assistant Director (Acting) VBA, Strategic Program Management Office appeared first on G2Xchange Health, a service of MileMarker10.

Listen: GSA TTS Open Innovation SME on crowdsourcing and citizen science

“Federal agencies typically pursue contracts and engagement with industry vendors to produce solutions for different mission areas, but what if the barrier to entry to helping agencies overcome challenges was lowered? Today, we dive into the General Services Administration Technology Transformation Service’s Challenge.gov and CitizenScience.gov initiatives to learn how the platforms are allowing agencies to engage with the public at […] The post Listen: GSA TTS Open Innovation SME on crowdsourcing and citizen science appeared first on G2Xchange FedCiv.

Listen: GSA TTS Open Innovation SME on crowdsourcing and citizen science

“Federal agencies typically pursue contracts and engagement with industry vendors to produce solutions for different mission areas, but what if the barrier to entry to helping agencies overcome challenges was lowered? Today, we dive into the General Services Administration Technology Transformation Service’s Challenge.gov and CitizenScience.gov initiatives to learn how the platforms are allowing agencies to engage with the public at […] The post Listen: GSA TTS Open Innovation SME on crowdsourcing and citizen science appeared first on G2Xchange FedCiv.

What Agencies Can Learn From These GSA-Led Human-Centered Design Projects at HHS and other...

“Improving public trust in government requires honing in on the digital experience, according to Brian Whittaker, acting chief innovation officer at the Federal Deposit Insurance Corporation (FDIC) and former innovation lead at the General Services Administration (GSA). And to accomplish this, there are various resources that technology-minded organizations can harness without recreating the wheel…” “’[GSA’s […] The post What Agencies Can Learn From These GSA-Led Human-Centered Design Projects at HHS and other agencies appeared first on FedHealthIT, a service of MileMarker10.

Federal News Network: OMB sets workforce, customer experience targets for agency teams carrying out...

“The Office of Management and Budget is working with several interagency teams as part of the President’s Management Agenda to set targets for agencies to empower the federal workforce and deliver a higher standard of customer service to the public…” “OMB, in a major update to Performance.gov on Thursday, outlined a sweeping set of goals agencies should meet under the […] The post Federal News Network: OMB sets workforce, customer experience targets for agency teams carrying out PMA goals appeared first on G2Xchange FedCiv.

Federal News Network: OMB sets workforce, customer experience targets for agency teams carrying out...

“The Office of Management and Budget is working with several interagency teams as part of the President’s Management Agenda to set targets for agencies to empower the federal workforce and deliver a higher standard of customer service to the public…” “OMB, in a major update to Performance.gov on Thursday, outlined a sweeping set of goals agencies should meet under the […] The post Federal News Network: OMB sets workforce, customer experience targets for agency teams carrying out PMA goals appeared first on G2Xchange FedCiv.

GovCIO Newscast: Listen: Human-Centered Design is the Bloodline of VA’s Digital Services

“Any IT modernization strategy is most successful when it incorporates human-centered design principles. At the Department of Veterans Affairs, this ensures the veteran is at the center of its products and services. Samara Strauss, VA Product Manager at the U.S. Digital Service, discusses how her team is contributing to VA’s enterprise effort to provide veterans […] The post GovCIO Newscast: Listen: Human-Centered Design is the Bloodline of VA’s Digital Services appeared first on FedHealthIT, a service of MileMarker10.

DOE taps Applied Artificial Intelligence Engineering Strategist

The Department of Energy has a new Applied Artificial Intelligence Engineering Strategist. The post DOE taps Applied Artificial Intelligence Engineering Strategist appeared first on G2Xchange FedCiv.

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