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HHS awards Grants QSMO Seamless User Experience and Risk Management task

8(a) small business United Solutions has been awarded a 3-year $4M task with the Department of Health and Human Services for Grants QSMO Seamless User Experience and Risk Management. The task was 8(a) competed using CIO-SP3 SB. Awardee Name: UNITED SOLUTIONS, LLC Contract Duration: 36 months Total Contract Value: $4,000,000.00 Action Obligation: $1,666,000.00 Funding Agency: […] The post HHS awards Grants QSMO Seamless User Experience and Risk Management task appeared first on FedHealthIT.

Press Release: VA rolls out new patient-appointment tool as part of electronic health record...

“The U.S. Department of Veterans Affairs (VA) launched a new appointment scheduling tool Aug. 21 at the VA Central Ohio Healthcare System to make medical visits more efficient for care providers and Veterans.” “A critical component of VA’s Electronic Health Record Modernization (EHRM) effort, the Centralized Scheduling Solution (CSS) will be implemented at all VA […] The post Press Release: VA rolls out new patient-appointment tool as part of electronic health record modernization transformation appeared first on FedHealthIT.

VA: VA decreases mail processing time for claims intake

“The U.S. Department of Veterans Affairs (VA) today announced the Veterans Benefits Administration (VBA) has improved procedures by incorporating an artificial intelligence (AI) solution to reduce the time it takes to process in-coming mail from 10 days to just one day.” “The software reads the mail document contents and automatically routes it to VA employees […] The post VA: VA decreases mail processing time for claims intake appeared first on FedHealthIT.

Nextgov: Education Department Testing Tool to Make Data Collection Requests Easier

“The Education Department will test a new tool to simplify the process for completing information collection reviews this month, an official said during a webinar hosted by the Data Coalition Wednesday. The technology creates a new interface that automates information collection reviews and meets requirements of Action 17 of the 2020 Federal Data Strategy. James “Lynn” Woodworth, commissioner of the […] The post Nextgov: Education Department Testing Tool to Make Data Collection Requests Easier appeared first on G2Xchange FedCiv.

Nextgov: OMB Makes Major Changes to Agency Guidance on Customer Experience

“In its annual update to Circular A-11 guidance for all federal agencies, the Office of Management and Budget included significant changes and additions to Section 280, which deals entirely with improving customer experience and service delivery.” “Among the most important changes are OMB’s expanded definitions of the terms ‘customer’ and ‘service delivery’ as they relate to the federal government. In […] The post Nextgov: OMB Makes Major Changes to Agency Guidance on Customer Experience appeared first on G2Xchange FedCiv.

Skilled Nursing News: OIG Calls on CMS to Crack Down on Nursing Home Staffing,...

“The Centers for Medicare & Medicaid Services (CMS) should be doing more to enforce proper staffing levels at nursing homes, while providing more detailed information about nurse coverage hours to the public, the federal government’s top health care watchdog found in a new report.” “About 7% of the nation’s nursing facilities failed to meet one […] The post Skilled Nursing News: OIG Calls on CMS to Crack Down on Nursing Home Staffing, Increase Consumer Transparency appeared first on FedHealthIT.

Department of Education awards Customer Experience Feedback Survey BPA

Small Business CFI Group just beat out one other bidder to win a BPA with the Department of Education. Work under the award is focused on surveying the customer experience of applicants, through various mobile channels, to garner applicants’ feedback and improvements on this new customer experience. This BPA was competed on the GSA PSS vehicle as a small business […] The post Department of Education awards Customer Experience Feedback Survey BPA appeared first on G2Xchange FedCiv.

USDA OCIO awards Integrated Customer Service Project 1OCIO BPA

Building on prior experience supporting the 1OCIO Project, this 8(a) small business, with expertise in IT Strategic Planning and Digital Transformation, Application Development, and Program Management, has been awarded a new single-award BPA to support this US Department of Agriculture effort toward a single Customer Relationship Management application and capability that provides consistency in business processing and supports a customer-friendly interface. The post USDA OCIO awards Integrated Customer Service Project 1OCIO BPA appeared first on G2Xchange FedCiv.

Press Release: FEMA Announces Redesign of FEMA.gov Website

“Continuing its goal to reduce the complexity of FEMA and speed information and assistance to individuals and communities impacted by disasters, today the agency launched the redesigned FEMA.gov website.” “The site has experienced rapid growth with more than 80 million page visits in the past two years, making it one of the agency’s most important communication tools and the foundation […] The post Press Release: FEMA Announces Redesign of FEMA.gov Website appeared first on G2Xchange FedCiv.

Nextgov: USDA Unveils Fresh Round of Farmers.gov Updates

“The Agriculture Department launched new features on its interactive Farmers.gov portal to help farmers navigate the H-2A visa system, according to a Monday press release.” “The updates include the addition of a dashboard that allows farmers to track the status of their eligible employer applications and employee visa applications in real time. It also allows farmers to access all application […] The post Nextgov: USDA Unveils Fresh Round of Farmers.gov Updates appeared first on G2Xchange FedCiv.

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