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VAntage Point Video: Chats with the Chief: Brynn Cole

“In this week’s episode of Chats with the Chief, VHA Chief of Staff Jon M. Jensen sits down with Brynn Cole, director of design and storytelling with VHA Innovation Ecosystem, to discuss how VA is using human-centered design to reimagine how to change health care delivery for Veterans.” “Journeying through VHA’s Ecosystem of Innovation programs […] The post VAntage Point Video: Chats with the Chief: Brynn Cole appeared first on FedHealthIT, a service of MileMarker10.

MeriTalk: OMB Frames Planned CX Improvements Around Five ‘Major Life Events’

“The Office of Management and Budget (OMB) is forging ahead with executing President Biden’s Federal customer experience improvement executive order issued last December by framing the planned service improvements around five distinct major life events where citizens may rely more heavily on the government for help. OMB’s plan – outlined on the agency’s social media account – follows in line […] The post MeriTalk: OMB Frames Planned CX Improvements Around Five ‘Major Life Events’ appeared first on G2Xchange FedCiv.

MeriTalk: OMB Frames Planned CX Improvements Around Five ‘Major Life Events’

“The Office of Management and Budget (OMB) is forging ahead with executing President Biden’s Federal customer experience improvement executive order issued last December by framing the planned service improvements around five distinct major life events where citizens may rely more heavily on the government for help. OMB’s plan – outlined on the agency’s social media account – follows in line […] The post MeriTalk: OMB Frames Planned CX Improvements Around Five ‘Major Life Events’ appeared first on G2Xchange FedCiv.

GovCIO: This Virtual Assistant Uses AI to Improve Case Management at VA

“The federal program that helps veterans with service-related disabilities explore employment and education options is using more digital tools to improve how it communicates with veterans and delivers customer service.” “The head of the program, called the Veteran Readiness and Employment (VR&E) division under the Veterans Benefits Administration at the Department of Veterans Affairs, outlined […] The post GovCIO: This Virtual Assistant Uses AI to Improve Case Management at VA appeared first on FedHealthIT, a service of MileMarker10.

VAntage Point: VA’s 2022-28 Strategic Plan, Goal 1: Customer Experience

“VA proudly presents the Fiscal Year (FY) 2022-28 Strategic Plan. The plan is the culmination of a rigorous, two-year process that included interviews with hundreds of experts from VA and external stakeholders, including Veterans Service Organizations, members of Congress and other federal agencies. This feedback enabled VA to identify several consistent themes that were important […] The post VAntage Point: VA’s 2022-28 Strategic Plan, Goal 1: Customer Experience appeared first on FedHealthIT, a service of MileMarker10.

MeriTalk: GSA’s Spring Federal Marketplace Strategy Will Improve Buyer Experience

“The [Federal Marketplace (FMP)] Strategy releases help to coordinate and communicate improvement projects across GSA’s Federal Acquisition Service (FAS). According to a press release, GSA’s Spring 2022 release will detail a new solution for the buyer experience, based on human-centered design principles. ‘With the launch of our new buyer experience, we highlight GSA’s commitment to our customers, suppliers, and workforce […] The post MeriTalk: GSA’s Spring Federal Marketplace Strategy Will Improve Buyer Experience appeared first on G2Xchange FedCiv.

MeriTalk: GSA’s Spring Federal Marketplace Strategy Will Improve Buyer Experience

“The [Federal Marketplace (FMP)] Strategy releases help to coordinate and communicate improvement projects across GSA’s Federal Acquisition Service (FAS). According to a press release, GSA’s Spring 2022 release will detail a new solution for the buyer experience, based on human-centered design principles. ‘With the launch of our new buyer experience, we highlight GSA’s commitment to our customers, suppliers, and workforce […] The post MeriTalk: GSA’s Spring Federal Marketplace Strategy Will Improve Buyer Experience appeared first on G2Xchange FedCiv.

Federal News Network: OMB memo directs agencies to study federal customer experience barriers

“A memo issued Wednesday by the Office of Management and Budget, as well as its Office of Information and Regulatory Affairs, directs agencies to identify and reduce burdens associated with applying for and maintaining eligibility for public benefits programs, with a focus on reducing those barriers for underserved communities. The memo outlines specific steps agencies should take to review information […] The post Federal News Network: OMB memo directs agencies to study federal customer experience barriers appeared first on G2Xchange FedCiv.

Federal News Network: OMB memo directs agencies to study federal customer experience barriers

“A memo issued Wednesday by the Office of Management and Budget, as well as its Office of Information and Regulatory Affairs, directs agencies to identify and reduce burdens associated with applying for and maintaining eligibility for public benefits programs, with a focus on reducing those barriers for underserved communities. The memo outlines specific steps agencies should take to review information […] The post Federal News Network: OMB memo directs agencies to study federal customer experience barriers appeared first on G2Xchange FedCiv.

OMB Deputy Director on PMA customer experience efforts

“President Joe Biden’s management agenda was, until last week, merely an idea. Now it is turning into an action plan complete with strategy leaders and metrics for success. Jason Miller, the deputy director of the Office of Management and Budget, spoke to the Federal Drive with Tom Temin about the president’s management agenda and what he hopes it will accomplish. […] The post OMB Deputy Director on PMA customer experience efforts appeared first on G2Xchange FedCiv.

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