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GSA OCIO awards 5-year Customer Experience Management (CXM) Services contract

DLT Solutions beat out two other bidders to win a 5-year, $3M contract from the General Services Administration’s Office of the Chief Information Officer to provide Customer Experience Management (CXM) services. This contract was competed using the GSA IT-70 contract vehicle. Awardee Name: DLT SOLUTIONS, LLC Contract Duration: 60 months Total Contract Value: $3,013,935.00 Funding Agency: OFFICE OF THE CHIEF […] The post GSA OCIO awards 5-year Customer Experience Management (CXM) Services contract appeared first on G2Xchange FedCiv.

Nextgov: Federal CIO: Diversity, Accessibility Are Key to Improving Customer Experience

“On the heels of new guidance on encouraging diversity, equity and inclusion and an update to administration policies on improving customer services, the government’s lead technology official stressed the need to combine these goals into one, holistic push. ‘As the nation’s largest employer, we in the federal government must be a model for diversity, equity, inclusion and accessibility, where all […] The post Nextgov: Federal CIO: Diversity, Accessibility Are Key to Improving Customer Experience appeared first on G2Xchange FedCiv.

DOC Sources Sought: USPTO CX Management Platform

Notice ID ACQ-22-0000 “Description The USPTO is seeking qualified businesses to provide a customer experience (CX) management platform or customer feedback management (CFM) platform for a multi-channel collection, measurement, and analysis of qualitative and quantitative customer feedback along the entire customer journey. The CFM platform should also track and control survey feedback invitations across channels; integrate with a customer relationship […] The post DOC Sources Sought: USPTO CX Management Platform appeared first on G2Xchange FedCiv.

Nextgov: White House Makes Major Updates to Customer Experience Guidance

“The Office of Management and Budget expanded the definition of customer experience and made significant additions and changes regarding how agencies should serve customers and deliver services in an update to its Circular A-11 guidance. The changes—the first since August 2020—appear in Section 280 of the guidance, and reflect both new Biden administration priority areas like equity as well as […] The post Nextgov: White House Makes Major Updates to Customer Experience Guidance appeared first on G2Xchange FedCiv.

VA names Deputy Chief Technology Officer – Health Delivery

Looking to leverage experience with the US Digital Service leading the VA's Office of the CTO's health care portfolio; time as a UX researcher and designer focused on improving the digital health experience at VA, including making connections between teams to deliver a better experience for Veterans on VA.gov, Veterans Affairs has added this seasoned Healthcare leader to be its Deputy CTO. The post VA names Deputy Chief Technology Officer – Health Delivery appeared first on G2Xchange Health, a service of MileMarker10.

Video: Customer Experience from a Leader Perspective – Interview with VA’s Barbara Morton

Interview with Barbara Morton, Deputy Chief of Veterans’ Experience at US Department of Veterans Affairs (VA). Watch the video here. Source: Customer Experience from a Leader Perspective – August 31, 2021. Accenture via YouTube. The post Video: Customer Experience from a Leader Perspective – Interview with VA’s Barbara Morton appeared first on FedHealthIT, a service of MileMarker10.

VA Launches Redesigned ‘My VA’ Dashboard

“To better engage and serve Veterans, the Department of Veterans Affairs (VA) Office of Information and Technology (OIT) recently launched a redesigned ‘My VA’ customer dashboard on VA.gov. Previously, when Veterans would use the ‘My VA’ option on the upper right corner of the VA.gov homepage to log onto their own dashboard, it showed frequent […] The post VA Launches Redesigned ‘My VA’ Dashboard appeared first on FedHealthIT, a service of MileMarker10.

CMS taps Acting Director, Division of User Experience and Support Services

Armed with perspective gained over a decade supporting the Centers for Medicare and Medicaid Services through a series of progressively responsible roles, this rising leader takes on a new challenge with the Agency. The post CMS taps Acting Director, Division of User Experience and Support Services appeared first on G2Xchange Health, a service of MileMarker10.

DOC USPTO awards $8M Communications and Customer Experience Support Services contract to CGI Federal

CGI Federal beat out three other bidders to win a 5-year, $8M contract from the Department of Commerce US Patent and Trademark Office to provide Communications and Customer Experience support services for the MyUSPTO support framework. This contract was competed using the GSA Alliant 2 contract vehicle. Awardee Name: CGI FEDERAL INC. Contract Duration: 60 months Total Contract Value: $7,856,978.00 […] The post DOC USPTO awards $8M Communications and Customer Experience Support Services contract to CGI Federal appeared first on G2Xchange FedCiv.

Truss recruits IRS UX Lead as Senior Product Manager

Joshua Jessar, an industry leader with a digital product and program management background in both the public and private sectors, has taken on a new challenge as Senior Product Manager at Truss. Most recently, Joshua served as the Acting Chief of User Experience and Design, Online Services at the IRS. Prior roles include: Acting Chief, User Experience and Design, Online […] The post Truss recruits IRS UX Lead as Senior Product Manager appeared first on G2Xchange FedCiv.

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