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MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery

“The Department of Veterans Affairs (VA) is often spotlighted for its veteran-facing modernization efforts aimed at better service delivery, but as Undersecretary for Veterans Benefits Paul Lawrence explained, the agency is also making numerous internal changes to speed its transformation.” “At a Jan. 24 National Academy of Public Administration event, Lawrence spoke about sustaining performance […] The post MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery appeared first on FedHealthIT.

Apple and Microsoft to attend meeting with HHS focused on promoting medical data interoperability

“Apple and Microsoft will each be sending a representative to a meeting on Monday hosted by a group that’s supporting efforts by the Department of Health and Human Services to make it easier for patients to access and share their medical information.” “The nonpartisan Carin Alliance, which describes its focus as ‘advancing consumer-directed exchange in […] The post Apple and Microsoft to attend meeting with HHS focused on promoting medical data interoperability appeared first on FedHealthIT.

Cussatt says VA Addressing Promise and Challenges of Patient Data Continuity

“The Department of Veterans Affairs manages one of the largest health care networks in the U.S. and is in the midst of a broad-reaching modernization push designed to reform the agency’s full breadth of service lines. While many of these reforms have improved the efficacy of the VA benefits system, agency leaders appear to see […] The post Cussatt says VA Addressing Promise and Challenges of Patient Data Continuity appeared first on FedHealthIT.

Interview: VA’s Neil Evans says Agency seeing substantial growth in telehealth, key patient engagement...

“The U.S. Department of veterans affairs has been making major investments in innovating its technology and infrastructure in recent years.” “There’s the massive electronic health record modernization, of course, but also everything from a new National Artificial Intelligence Institute to an Apple Health Records rollout to a project focused on tablet-based telehealth.” “Indeed, telehealth continues […] The post Interview: VA’s Neil Evans says Agency seeing substantial growth in telehealth, key patient engagement tools appeared first on FedHealthIT.

Treasury Shares how Human-Centered Design Enables its Tech Transformation

“Treasury Department contact centers are spending 80,000 hours each year on calls that should not have required human interaction, according to Management and Program Analyst Jennifer Hill, but now the agency is using employee and citizen feedback to find emerging tech that can fix that.” “Hill shared the story of Treasury’s innovation team at ACT-IAC’s Jan. 22 Artificial Intelligence (AI)/Intelligent […] The post Treasury Shares how Human-Centered Design Enables its Tech Transformation appeared first on G2Xchange FedCiv.

NIH awards $28M ServiceNow Professional Support Services task

Less than two years removed from their acquisition of a longtime partner to NIH, this established Federal Health player continues to pick up big wins in support of the National Institutes of Health, this time adding a 3-year task to provide a range of professional support services related to ServiceNow requirementsThe post NIH awards $28M ServiceNow Professional Support Services task appeared first on G2Xchange Health.

VA’s Veterans Experience Office seeking Operations Officer

The Operations Officer develops effective operations for various channels, governance, acquisition, and contract strategies and solutions that promote VA’s transition to a modern, streamlined, and responsive customer experience, comparable to leading private sector organizations. This includes overseeing the development of the customer experience strategies and directing the program administration for Multi-Channel Directorate (MCT) operations in […] The post VA’s Veterans Experience Office seeking Operations Officer appeared first on FedHealthIT.

Nextgov: GAO Calls Out IRS’ Taxpayer Experience Issues

“The 2019 tax filing season was a tough one for IRS employees and taxpayers alike, according to an audit by the Government Accountability Office released this week. The audit determined the IRS “successfully implemented” significant changes to tax policies mandated by the Tax Cuts and Jobs Act, but called out several areas where the tax-collecting agency’s customer experience fell flat. […] The post Nextgov: GAO Calls Out IRS’ Taxpayer Experience Issues appeared first on G2Xchange FedCiv.

Stars and Stripes: VA inspector general warns long wait times could continue with Mission...

“Department of Veterans Affairs patients seeking private sector health care saw a nearly two-month delay for medical appointments in 2018 and the problem could worsen under the new Mission Act, the VA Office of Inspector General reported Thursday.” “The inspector general’s report based its conclusions on the region of VA hospitals that includes 1.6 million […] The post Stars and Stripes: VA inspector general warns long wait times could continue with Mission Act reforms appeared first on FedHealthIT.

GovernmentCIO: CIOs from DHA, HHS and CMS give the scoop on how they’re bolstering...

“Federal agencies that manage and administer health care are often faced with a series of challenges they must overcome to meet their mission, but greater interoperability, cost efficiencies and security play large parts in managing those challenges.” “CIOs from the Defense Health Agency, Department of Health and Human Services, and Centers for Medicare and Medicaid […] The post GovernmentCIO: CIOs from DHA, HHS and CMS give the scoop on how they’re bolstering their agencies’ health IT appeared first on FedHealthIT.

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