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Opinion: The Good and The Bad of US Federal Website UX – VA, State...

“… Most federal websites do better than most private sector companies at avoiding common missteps like 1) showing a large banner image that fills most of the home page, requiring users to scroll excessively to find information or 2) littering navigational tab and link names with internal jargon. Visit the home pages of the Social Security Administration (SSA), Department of […] The post Opinion: The Good and The Bad of US Federal Website UX – VA, State Dept. and SSA covered appeared first on G2Xchange FedCiv.

Opinion: The Good and The Bad of US Federal Website UX – VA, State...

“… Most federal websites do better than most private sector companies at avoiding common missteps like 1) showing a large banner image that fills most of the home page, requiring users to scroll excessively to find information or 2) littering navigational tab and link names with internal jargon. Visit the home pages of the Social Security Administration (SSA), Department of […] The post Opinion: The Good and The Bad of US Federal Website UX – VA, State Dept. and SSA covered appeared first on G2Xchange FedCiv.

mHealth Intelligence: VA Urged to Use More Telehealth to Meet Vets’ Long-Term Care Needs

“The Department of Veterans Affairs Needs to prioritize and increase telehealth spending to meet the growing demand for long-term care for veterans, according to a government watchdog.” “The VA saw a 14 percent increase in the number of veterans needing long-term care between 2014 and 2018, according to a recent report from the Government Accountability […] The post mHealth Intelligence: VA Urged to Use More Telehealth to Meet Vets’ Long-Term Care Needs appeared first on FedHealthIT.

HealthITBuzz: Final HHS Report Delivers a Strategy to Reduce EHR Burden

“Today, the U.S. Department of Health and Human Services (HHS) released a comprehensive strategy to reduce the regulatory and administrative burden related to the use of health IT, including EHRs. Reflective of public comment, the Strategy on Reducing Regulatory and Administrative Burdens Relating to the Use of Health IT and EHRs targets burdens tied to […] The post HealthITBuzz: Final HHS Report Delivers a Strategy to Reduce EHR Burden appeared first on FedHealthIT.

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

“The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones.” “The two agencies are helping technology employees take a people-first approach to development and services.” “Nagesh Rao, the director of business technology solutions at the SBA, said one of his main priorities for 2020 is called CX360, which brings […] The post Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects appeared first on G2Xchange FedCiv.

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

“The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones.” “The two agencies are helping technology employees take a people-first approach to development and services.” “Nagesh Rao, the director of business technology solutions at the SBA, said one of his main priorities for 2020 is called CX360, which brings […] The post Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects appeared first on G2Xchange FedCiv.

Interview: VA driving the customer to center of IT projects

“The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones.” “The two agencies are helping technology employees take a people-first approach to development and services.” “Nagesh Rao, the director of business technology solutions at the SBA, said one of his main priorities for 2020 […] The post Interview: VA driving the customer to center of IT projects appeared first on FedHealthIT.

Podcast: VA’s Executive Director, Office of Rural Health discusses initiative to fill shortage of...

“Not everyone lives in a city. Those in rural areas often have to deal with a shortage of medical practitioners. That includes veterans. The Veterans Affairs Department has launched a workforce development initiative to try and correct this problem. For more details, the executive director of VA’s Office of Rural Health, Dr. Thomas Klobucar joined […] The post Podcast: VA’s Executive Director, Office of Rural Health discusses initiative to fill shortage of medical practitioners in rural areas appeared first on FedHealthIT.

HHS, NIH, DHA say Government Needs to Tie Advances in Data Science and Health...

“Agencies are focusing on human-centered design as the guiding principle that will ensure effective use of new health care technology across major agencies.” “For the U.S. Digital Service, understanding policy and the associated customer service process is crucial before designing any analytic solution.” “’One of the things [USDS] always tries to engage with our partner […] The post HHS, NIH, DHA say Government Needs to Tie Advances in Data Science and Health IT to Human-Centered Design appeared first on FedHealthIT.

VA: VA Modernization and transformation efforts focus on customer needs

“… At the heart of this Modernization journey are the Veterans. Together, VA employees and partners are enabling Veterans to more easily access the high-quality care and benefits they have earned. In addition to measuring trust, the Veterans Experience Office also spearheads Patient Experience tools and national initiatives to build the trust of our nation’s […] The post VA: VA Modernization and transformation efforts focus on customer needs appeared first on FedHealthIT.

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