“Federal health IT leaders are focusing on data, security, emerging technologies and human-centered design as some of their top priorities in the near term.” “At AFCEA Bethesda’s CXO & HHS Health IT Day this week, CIOs from the departments of Veterans Affairs and Health and Human Services, Centers for Medicare and Medicaid Services, National Institutes […] The post Leaders from from HHS, CMS, NIH, DHA discuss Federal Health IT’s Top Investment Areas appeared first on FedHealthIT.
“Collaboration between chief information officers and customer experience officers is on the rise at some federal agencies, though CIOs still largely serve as advisers on CX projects. The Department of Education‘s Office of Federal Student Aid established what it calls the Next Generation Program Office with members of its CIO shop to upgrade IT and improve CX simultaneously, said Wendy […] The post FedScoop: CIOs are working with CXOs more, but still largely in an advisory role appeared first on G2Xchange FedCiv.
“Our Nation has entrusted VA to honor the promise we give all those who serve in uniform: to care for those who have borne the battle. To do that, VA has to build a world class customer experience. We know this because Veterans today look much different than those of my grandfather’s generation. And the […] The post VA Chief Veterans Experience Officer: VA is building a world class customer experience appeared first on FedHealthIT.
“The General Services Administration (GSA) announced today that it has revamped the FedRAMP website to ‘further empower agencies to use innovative cloud technologies and to continue driving security and protection of Federal information.’” “’In the past year, FedRAMP experienced more growth than ever before with the surge in supporting a remote federal workforce. The program shifted into high-gear, helping agencies […] The post MeriTalk: GSA Announces Redesign of FedRAMP Website to Improve User Experience appeared first on G2Xchange FedCiv.
Press Release: ThoughtWorks Partners with VA to Launch VANotify, Adding Digital Notifications Capability to...
“ThoughtWorks, a global software consultancy, in partnership with the Department of Veterans Affairs (VA), and Office of Information and Technology (OIT), developed and launched VANotify, a tool that enables business lines at the VA to effortlessly send digital notifications to Veterans. ThoughtWorks worked in partnership with the VA to leverage modern digital technology and develop […] The post Press Release: ThoughtWorks Partners with VA to Launch VANotify, Adding Digital Notifications Capability to Better Engage Veterans appeared first on FedHealthIT.
“Good customer experience starts at the very first interaction with a customer, which is why the U.S. Department of Agriculture recently officially launched its AskUSDA Contact Center program to support inquiries via web, phone, chat, or email. AskUSDA serves as the one ‘front door’ to help deliver a centralized contact center experience, helping customers get consistent and streamlined information.” “USDA, […] The post Press Release: USDA Delivers Enhanced Contact Center Experience for Customers appeared first on G2Xchange FedCiv.
“HumanTouch, LLC has installed live-technician kiosks at Federal health agency campuses to support their increased IT needs due to Covid-19. The Connect2IT! Kiosk allows government employees to connect their computer or device to a live technician to fix a problem or provide support. In cases where the device needs replacement, staff accesses a temporary device […] The post Press Release: Live IT Support Kiosks and Smart Lockers Installed in Federal Health & Human Services Agency appeared first on FedHealthIT.
“As part of a larger effort related to the Taxpayer First Act, the Internal Revenue Service announced today the creation of a new Chief Taxpayer Experience Officer position to help unify and expand efforts across the agency to serve taxpayers. Ken Corbin, currently the IRS Wage and Investment commissioner, will take on this new role while also continuing to serve […] The post Press Release: IRS creates new Chief Taxpayer Experience Officer position appeared first on G2Xchange FedCiv.
“Today, the Centers for Medicare & Medicaid Services (CMS) finalized a signature accomplishment of the new Office of Burden Reduction & Health Informatics (OBRHI). This final rule builds on the efforts to drive interoperability, empower patients, and reduce costs and burden in the healthcare market by promoting secure electronic access to health data in new […] The post CMS: CMS Puts Patients Over Paperwork with New Rule that Addresses the Prior Authorization Process appeared first on FedHealthIT.
“Program offices at the Health and Human Services Department will be getting graded on the accessibility and user-friendly state of their websites with a new customer experience score to be rolled out this year.” “HHS digital leads have been working to update the department’s digital strategy since this summer, and the CX scale was proposed […] The post Nextgov: HHS Websites Will Get Customer Experience Scores in 2021 appeared first on FedHealthIT.