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“Today, the Centers for Medicare & Medicaid Services (CMS) finalized a signature accomplishment of the new Office of Burden Reduction & Health Informatics (OBRHI). This final rule builds on the efforts to drive interoperability, empower patients, and reduce costs and burden in the healthcare market by promoting secure electronic access to health data in new […] The post CMS: CMS Puts Patients Over Paperwork with New Rule that Addresses the Prior Authorization Process appeared first on FedHealthIT.
“Program offices at the Health and Human Services Department will be getting graded on the accessibility and user-friendly state of their websites with a new customer experience score to be rolled out this year.” “HHS digital leads have been working to update the department’s digital strategy since this summer, and the CX scale was proposed […] The post Nextgov: HHS Websites Will Get Customer Experience Scores in 2021 appeared first on FedHealthIT.
“Here’s a look at some of the most important developments in customer experience policies and implementations in 2020 that may contribute to future efforts in the new year—and incoming Biden administration…” “In its annual update to Circular A-11 Guidance, the Office of Management and Budget included significant changes to Section 280, which deals entirely with improving service delivery and customer […] The post Nextgov: The Federal CX Moves that Mattered in 2020 appeared first on G2Xchange FedCiv.
“As part of the Department of Veterans Affairs (VA’s) Digital Transformation, we digitized and transformed paper benefit claims into the Veterans Benefits Management System (VBMS). Gone are the days of cubicles engulfed in paper claims. Now the Veterans Benefits Administration (VBA) processes nearly 100 percent of disability compensation claims electronically through VBMS. The system allows […] The post DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly appeared first on FedHealthIT.
This interview with Barbara C. Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs (VA) discusses the value of the customer, and employee experience, COVID as a driver of empathy, sharing lessons learned to bolster Government, and what to expect for 2021. Customer Experience (CX) as a Priority Customer experience is VA’s top priority […] The post Customer Experience Taking Priority at Veterans Affairs and Across Government appeared first on FedHealthIT.
“As Military Health System providers, ensuring the readiness of service members is our number-one priority. None of us, however, were ready for 2020’s relentless swarm of unprecedented circumstances instigated by the COVID-19 pandemic. To ensure our forces are prepared for what we know may be coming – and any other surprises the future may hold […] The post DOD/VA PHR is key to increasing patient engagement and military readiness says DHA lead appeared first on FedHealthIT.
“The U.S. Department of Veterans Affairs (VA) announced today, the formal launch of 1-800-MyVA411 (1-800-698-2411), a single access point to all VA contact centers. The number is available 24 hours-a-day, 365 days-a-year to serve Veterans, their families, caregivers and survivors.” “Responding to Veteran feedback on the challenges of knowing the right number for VA assistance, […] The post Press Release: VA launches single access point to all VA contact centers appeared first on FedHealthIT.
“VA is empowering Veterans to manage their information through a simplified, personalized experience on VA.gov, called VA Profile. Once signed into the VA.gov website, Veterans can view, update and change their contact information, such as phone number, email, home and mailing address. VA Profile updates all VA systems, which removes the burden from Veterans calling […] The post VAntage Point: VA Profile allows Veterans to update contact information on all VA systems appeared first on FedHealthIT.
“As Military Health System providers, ensuring the readiness of service members is our number-one priority. None of us, however, were ready for 2020’s relentless swarm of unprecedented circumstances instigated by the COVID-19 pandemic. To ensure our forces are prepared for what we know may be coming – and any other surprises the future may hold […] The post DVIDS: DOD/VA Personal Health Record is key to increasing patient engagement and military readiness appeared first on FedHealthIT.
“For the last two years, Veterans Affairs Department Chief Veterans Experience Officer Lynda Davis and Deputy Chief Veterans Experience Officer Barbara Morton stewarded the customer experience cross-agency priority goal outlined in the President’s Management Agenda.” “As that PMA expires and the nation awaits new management priorities under President-elect Joe Biden, Davis and Morton—along with numerous […] The post Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies appeared first on FedHealthIT.