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DVIDS: DOD/VA Personal Health Record is key to increasing patient engagement and military readiness

“As Military Health System providers, ensuring the readiness of service members is our number-one priority. None of us, however, were ready for 2020’s relentless swarm of unprecedented circumstances instigated by the COVID-19 pandemic. To ensure our forces are prepared for what we know may be coming – and any other surprises the future may hold […] The post DVIDS: DOD/VA Personal Health Record is key to increasing patient engagement and military readiness appeared first on FedHealthIT.

Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies

“For the last two years, Veterans Affairs Department Chief Veterans Experience Officer Lynda Davis and Deputy Chief Veterans Experience Officer Barbara Morton stewarded the customer experience cross-agency priority goal outlined in the President’s Management Agenda.” “As that PMA expires and the nation awaits new management priorities under President-elect Joe Biden, Davis and Morton—along with numerous […] The post Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies appeared first on FedHealthIT.

White House innovation adviser Matt Lira floats idea of CXOs at Federal agencies

“President Trump’s innovation adviser has discussed having agencies appoint customer experience officers (CXOs), much like chief information officers or chief data officers.” “Matt Lira, special assistant to the president for innovation policy and initiatives, said talks are ongoing, but this is the first time elevating CXOs within agencies has been floated.” “With Trump in a heated reelection battle, only time […] The post White House innovation adviser Matt Lira floats idea of CXOs at Federal agencies appeared first on G2Xchange FedCiv.

Federal News Network Newscast: VA needs better data to serve increasing LGBTQ+ veterans, GAO...

“The veterans population, thanks to changes in military policy and what may have occurred after military life, has growing numbers of lesbian, gay, bisexual and transgender people. Now the Department of Veterans Affairs is urged to improve its data collection to help it better meet the needs of such veterans. The director of health care […] The post Federal News Network Newscast: VA needs better data to serve increasing LGBTQ+ veterans, GAO says appeared first on FedHealthIT.

Video: Former IRS Exec Danny Werfel on Customer Experience Officers at Federal Agencies

“Danny Werfel, Managing Director and Partner at the Boston Consulting Group, discusses the pros and cons of adding a Customer Experience Officer position at federal agencies.” Watch the interview here. Source: Customer Experience Officers at agencies – November 2, 2020. Government Matters. The post Video: Former IRS Exec Danny Werfel on Customer Experience Officers at Federal Agencies appeared first on G2Xchange FedCiv.

8(a) small business adds $27M HHS OHS Customer Service Support contract win

This very fast growing 8(a) small business strategy, consulting, and technology firm, focused on designing innovative solutions to help build healthy, secure, and sustainable communities, was recently awarded a 4 ½-year contract to support the Department of Health and Human Services Office of Head Start Central Office.The post 8(a) small business adds $27M HHS OHS Customer Service Support contract win appeared first on G2Xchange Health.

VA VCE seeking Executive Director Multi-Channel Technology

“This position serves as the Director of Multi-Channel Technology in VEO in Washington, DC. The Veterans Experience Office is a key transformational vehicle with a mission of setting enterprise standards delivering an excellent experience to Veterans and their families and caregivers. The VEO will partner with internal stakeholders across the Department and external stakeholders to […] The post VA VCE seeking Executive Director Multi-Channel Technology appeared first on FedHealthIT.

VA VCE seeking Contact Center Solutions Division Chief

Responsibilities: The Contact Center Solutions Division Chief shall be responsible for leading and providing strategic direction including, program planning, organizing, directing, coordinating, controlling, reviewing, evaluating and improving administrative and supporting operations of the division. The incumbent manages and administers a variety of contact center programs including Veteran-focused contact management activities on a broad array of […] The post VA VCE seeking Contact Center Solutions Division Chief appeared first on FedHealthIT.

VA’s Deputy Chief Veterans Experience Officer discusses How the VA Increased Telehealth Capabilities

“As the coronavirus pandemic unfolded this spring, the Department of Veterans Affairs had to rapidly scale up its networking resources to support telehealth appointments for veterans. Now, telehealth may become the default option for some veterans. We spoke virtually with Barbara Morton, deputy chief veterans experience officer at the VA, during the ACT-IAC ReImagine Nation […] The post VA’s Deputy Chief Veterans Experience Officer discusses How the VA Increased Telehealth Capabilities appeared first on FedHealthIT.

VHA Launches Women’s Health Accreditation Management (WHAM) Project, built on the Salesforce platform

“A few weeks ago, a very exciting modernization project made its way into production at VHA. The Women’s Health Accreditation Management or WHAM project, built on the Salesforce platform, is a tool that improves the quality of care provided to our #womenveterans by ensuring they receive comprehensive, gender-specific care by proficient and passionate primary care […] The post VHA Launches Women’s Health Accreditation Management (WHAM) Project, built on the Salesforce platform appeared first on FedHealthIT.

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