Home User Experience
“The U.S. Department of Veterans Affairs (VA) is rolling out a new system in July for Veterans and eligible beneficiaries to submit and track transportation reimbursement claims using VA’s secure web-based portal, Access VA.” “The Beneficiary Travel Self-Service System (BTSSS), which is accessible 24/7, 365 days a year, will simplify how eligible Veterans and beneficiariesclaim […] The post VA: VA rolls out simplified travel reimbursement system for Veterans, beneficiaries appeared first on FedHealthIT.
“The Department of Veterans Affairs saw a 25% increase in trust with the department when it switched to a human-centered design (HCD) approach to serving veterans, and it uses the framework to more accurately gauge and meet needs.” “The VA felt ‘an extreme pain point and crisis’ when news broke in 2014 that 40 veterans […] The post GovernmentCIO: How the VA’s Approach to Human-Centered Design Improved Veterans’ Experience appeared first on FedHealthIT.
“Many veterans are sounding off on the name change for VA Vocational Rehabilitation and Employment including insiders providing solid feedback we all must consider…” “So, the program will still use Vocational Rehabilitation Counselors who provide vocational rehabilitation services including forensic services, case management, and labor market assessments. However, the name will sound more like preparation […] The post Disabled Veterans: Anonymous VR&E ‘Insider’ Sounds Off On Recent VA Rebranding appeared first on FedHealthIT.
Armed with experience gained with GSA identifying, piloting and helping agencies across Government adopt user centered practices and innovative technology solutions, change management approaches to improve Government services that impact the public and make it easier for Government employees to deliver great services, this leader takes on a new role with the US Department of Agriculture. The post USDA recruits GSA CX lead to be Chief Customer Experience Office appeared first on G2Xchange FedCiv.
“The U.S. Department of Veterans Affairs (VA) was recognized, early June, for delivering results in the federal health information technology (IT) community as part of FedHealthIT’s 2020 Innovation Awards.” “VA’s 14 projects identify innovative products or services that positively impacts the lives of Veterans through health IT solutions…” “Notable projects VA technologists have undertaken to […] The post Press Release: VA health IT innovations receive high marks for impact on Veterans lives appeared first on FedHealthIT.
Updated June 11, 2020 Subject action for Managed Services for the Department of Veterans Affairs Enterprise Contact Center Solution is cancelled. The Government does not anticipate an acquisition resulting from this action. Read more here. Posted February 10, 2020 Solicitation: 36C10A20Q0039 The purpose of this RFI is to identify qualified contractors, who are able to […] The post VA Cancels RFI for Managed Services for the VA Enterprise Contact Center Services (CCS) Solution appeared first on FedHealthIT.
“Michael Peckham, ReImagine HHS Grants Initiative Lead at the Department of Health & Human Services, describes how HHS is reinventing grants management by prioritizing user engagement.” Watch the video here. Source: New Grant Recipient Digital Dossier at HHS – June 8, 2020. Government Matters. The post Video: ReImagine HHS Grants initiative lead discusses priority for user engagement appeared first on FedHealthIT.
“The Social Security Administration announced its intent Monday to collect feedback from its customers and stakeholders through potentially millions of surveys, focus groups, user tests and interviews.” “In a notice set to be posted in the Federal Register June 9, the agency details how it aims to comply with Office of Management and Budget guidance—OMB Circular A-11, Section 280—meant to […] The post Nextgov: Social Security Administration Seeks to Solicit More Feedback from Customers appeared first on G2Xchange FedCiv.
Updated June 5, 2020 The final CEDAR Request for Proposal (RFP) has been released and includes five attachments 001 through 005 outlined in Section D.1 through D.5 of the RFP. Questions were received from the Draft RFP release which was posted on March 2, 2020 and closed on March 11, 2020 and the answers to […] The post VA releases final RFP for Customer Experience, DevOps, and Agile Releases (CEDAR) Multiple Award IDIQ appeared first on FedHealthIT.
EPA awards Customer Experience, Communications, and Customer Adoption/Change Management Programs task
Grant Thornton beat out 5 other bidders to win a 2-year, $3.6M task from the Environmental Protection Agency. The award is to provide the EPA Office of Customer Advocacy, Policy and Portfolio Management with Program/Project Management Strategic and Implementation Support for OCAPPM’s Customer Experience, Communications, and Customer Adoption/Change Management Programs. The task was awarded using the EPA Information Technology Solutions […] The post EPA awards Customer Experience, Communications, and Customer Adoption/Change Management Programs task appeared first on G2Xchange FedCiv.