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VA RFI: Veterans Experience Office Human Centered Design and Customer Experience

Notice ID: 36C10X22Q0157 “In order to better understand our customers’ experience, as well as that of our U.S. Department of Veterans Affairs (VA) employees in delivering that experience, to identify opportunities for improvement and develop impactful product and service design solutions, Veterans Experience Office (VEO) seeks information from firms that have successfully performed studies, research, […] The post VA RFI: Veterans Experience Office Human Centered Design and Customer Experience appeared first on FedHealthIT.

VA’s use of Human-Centered Design’s Role in Data Interoperability

“The Department of Veterans Affairs is focusing on human-centered design (HCD) as it improves interoperability across key programs, Paul Tibbits, the agency’s Office of Technical Integration Executive Director explained during and ACT-IAC event.” “‘[With] human-centered design, journey mapping, value stream analysis [we] begin to better understand … ‘the why.’ Why do we want to do […] The post VA’s use of Human-Centered Design’s Role in Data Interoperability appeared first on FedHealthIT.

DevSecOps is Improving CX at VA

“’DevSecOps and digital transformation has fundamentally changed the way we do business,’ said Derrick Curtis, senior technical advisor for VA’s Enterprise Portfolio Management Division at the Office of Information and Technology, during an ATARC virtual event. ‘DevSecOps has also allowed us to be more focused on our customers … throughout the process and making sure […] The post DevSecOps is Improving CX at VA appeared first on FedHealthIT, a service of MileMarker10.

Oddball recruits industry leader Heather Caudle to be Director of Business Development

Heather Caudle, armed with extensive experience driving Government solutions and mission support, takes on a new challenge as Director of Business Development for Federal Health with Oddball. Oddball shared with G2X: “Oddball is pleased to welcome Heather Caudle to the Health Team. Heather will focus on bringing modern solutions to the IT challenges in HHS […] The post Oddball recruits industry leader Heather Caudle to be Director of Business Development appeared first on FedHealthIT, a service of MileMarker10.

VA taps Assistant Director (Acting) VBA, Strategic Program Management Office

Armed with experience being responsible for a variety of programs and initiatives designed to improve the Veteran experience, and collaboration with Veteran related stakeholders to include the US Department of Labor, Veteran Service Organizations, State Department of Veteran Services, and non-profit and corporate entities. this leader has been tapped to take on a new role. The post VA taps Assistant Director (Acting) VBA, Strategic Program Management Office appeared first on G2Xchange Health, a service of MileMarker10.

VA taps Assistant Director (Acting) VBA, Strategic Program Management Office

Armed with experience being responsible for a variety of programs and initiatives designed to improve the Veteran experience, and collaboration with Veteran related stakeholders to include the US Department of Labor, Veteran Service Organizations, State Department of Veteran Services, and non-profit and corporate entities. this leader has been tapped to take on a new role.

FedScoop: White House Adviser: CX initiative ‘not just going to be some fancy new...

“Speaking Wednesday at an event hosted by the Brookings Institution, Amira Choueiki Boland, the first federal customer experience lead at the Office of Management and Budget (OMB), said her agency was committed to the ‘sustained work’ required to reshape citizens’ interactions with government, as laid out in the recent executive order focused on customer experience, and has leadership buy-in. ‘The […] The post FedScoop: White House Adviser: CX initiative ‘not just going to be some fancy new apps and websites’ appeared first on G2Xchange FedCiv.

FedScoop: White House Adviser: CX initiative ‘not just going to be some fancy new...

“Speaking Wednesday at an event hosted by the Brookings Institution, Amira Choueiki Boland, the first federal customer experience lead at the Office of Management and Budget (OMB), said her agency was committed to the ‘sustained work’ required to reshape citizens’ interactions with government, as laid out in the recent executive order focused on customer experience, and has leadership buy-in. ‘The […] The post FedScoop: White House Adviser: CX initiative ‘not just going to be some fancy new apps and websites’ appeared first on G2Xchange FedCiv.

Commentary: To truly improve CX, the Government should define its own metrics

“It’s not enough to use CX strategies designed for businesses in the private sector. The government must identify ways that measure the actual efficiency of an agency’s services and success rates for those using them. If not, they won’t have a clear picture of where pain points exist and how to correct them. We believe several key strategies—studying funnel tracking, […] The post Commentary: To truly improve CX, the Government should define its own metrics appeared first on G2Xchange FedCiv.

Commentary: To truly improve CX, the Government should define its own metrics

“It’s not enough to use CX strategies designed for businesses in the private sector. The government must identify ways that measure the actual efficiency of an agency’s services and success rates for those using them. If not, they won’t have a clear picture of where pain points exist and how to correct them. We believe several key strategies—studying funnel tracking, […] The post Commentary: To truly improve CX, the Government should define its own metrics appeared first on G2Xchange FedCiv.

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