User Experience

Home User Experience

Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects

“The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones.” “The two agencies are helping technology employees take a people-first approach to development and services.” “Nagesh Rao, the director of business technology solutions at the SBA, said one of his main priorities for 2020 is called CX360, which brings […] The post Interview: SBA Executive Nagesh Rao on driving the customer to center of IT projects appeared first on G2Xchange FedCiv.

Interview: VA driving the customer to center of IT projects

“The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones.” “The two agencies are helping technology employees take a people-first approach to development and services.” “Nagesh Rao, the director of business technology solutions at the SBA, said one of his main priorities for 2020 […] The post Interview: VA driving the customer to center of IT projects appeared first on FedHealthIT.

Podcast: VA’s Executive Director, Office of Rural Health discusses initiative to fill shortage of...

“Not everyone lives in a city. Those in rural areas often have to deal with a shortage of medical practitioners. That includes veterans. The Veterans Affairs Department has launched a workforce development initiative to try and correct this problem. For more details, the executive director of VA’s Office of Rural Health, Dr. Thomas Klobucar joined […] The post Podcast: VA’s Executive Director, Office of Rural Health discusses initiative to fill shortage of medical practitioners in rural areas appeared first on FedHealthIT.

HHS, NIH, DHA say Government Needs to Tie Advances in Data Science and Health...

“Agencies are focusing on human-centered design as the guiding principle that will ensure effective use of new health care technology across major agencies.” “For the U.S. Digital Service, understanding policy and the associated customer service process is crucial before designing any analytic solution.” “’One of the things [USDS] always tries to engage with our partner […] The post HHS, NIH, DHA say Government Needs to Tie Advances in Data Science and Health IT to Human-Centered Design appeared first on FedHealthIT.

VA: VA Modernization and transformation efforts focus on customer needs

“… At the heart of this Modernization journey are the Veterans. Together, VA employees and partners are enabling Veterans to more easily access the high-quality care and benefits they have earned. In addition to measuring trust, the Veterans Experience Office also spearheads Patient Experience tools and national initiatives to build the trust of our nation’s […] The post VA: VA Modernization and transformation efforts focus on customer needs appeared first on FedHealthIT.

Halfaker Raising the Bar for Customer Satisfaction at VA

“Customer Experience (CX) and its components are hot topics in IT and business right now, with terms like ‘customer journey,’ ‘brand touchpoints,’ and ‘customer environments’ flooding tech articles and best practice lists. In theory, centering your solutions around customer experience should result in solutions that meet or exceed customer expectations—but how do you actually measure […] The post Halfaker Raising the Bar for Customer Satisfaction at VA appeared first on FedHealthIT.

Press Release: ISeeYouCare, Inc. Announces Strategic Alliance Partnership with Unissant, Inc.

“ISeeYouCare has entered into a Strategic Alliance Agreement with Unissant, Inc. for the company’s award-winning Universal Smart Health Card Data Management System. In addition to expanding ISeeYouCare’s footprint in the State and Federal Healthcare space, Unissant shall also provide operational and maintenance technical support services in support of all collaborative deployments.” “The Smart Health Card […] The post Press Release: ISeeYouCare, Inc. Announces Strategic Alliance Partnership with Unissant, Inc. appeared first on FedHealthIT.

VA RFI: Managed Services for the VA Enterprise Contact Center Services (CCS) Solution

Solicitation: 36C10A20Q0039 The purpose of this RFI is to identify qualified contractors, who are able to meet VA s requirements for a unified, managed, enterprise-wide contact center service solution, hereafter called the CCS solution. The CCS solution shall create an easy, pleasant, effective, and personalized interactive experience between the Veteran and VA, and meet the […] The post VA RFI: Managed Services for the VA Enterprise Contact Center Services (CCS) Solution appeared first on FedHealthIT.

USDS Experts from VA, HHS say Design With, Not For, Users

“The government needs to provide products and digital services that allow users to easily accomplish what they need to do, according to experts from the U.S. Digital Services discussing tech development challenges and ways to mitigate issues before they arise using human-centered design.” “‘Risk is something that we talk about a lot in government, and […] The post USDS Experts from VA, HHS say Design With, Not For, Users appeared first on FedHealthIT.

DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution

Solicitation Number: FBI-EOC-RFI “The Federal Bureau of Investigation (FBI), Information Technology Enterprise Services Division (ITESD) Division, Enterprise Operations Center (EOC), is requesting information for a solution to be used to create a best-in-class customer experience for the FBI and its employees.” “The EOC is responsible for three main enterprise domains (Top Secret, Secret, and Unclassified) supporting approximately 50,000 government and […] The post DOJ FBI RFI: Enterprise Operations Center (EOC) Customer Experience Solution appeared first on G2Xchange FedCiv.

EDITOR PICKS