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USDA customer experience consolidation to provide ‘omni-channel’ experience for farmers

“The General Services Administration’s Center of Excellence partnership with the U.S. Department of Agriculture will focus efforts on consolidating the USDA’s contact centers to create an ‘omni-channel’ experience for farmers.” “Previous work on the center focused on allowing the department to see call intake, web and chat bot engagement in a centralized place, which Anil Cheriyan, director of the Technology […] The post USDA customer experience consolidation to provide ‘omni-channel’ experience for farmers appeared first on G2Xchange ETC.

Guidehouse picks up $30M in IT and Digital Strategy Support task wins at NIH

This global strategy, technology and management consultancy, noted as one of the Federal Health Consulting Firms Creating a Buzz, had a busy year end at NIH, as they picked up a string of task wins to support efforts ranging from development of a Digital Strategy Roadmap for NIH OD and Information Technology Resource Center (ITRC) support to Change Management and Research funding system support for the NIH National Cancer InstituteThe post Guidehouse picks up $30M in IT and Digital Strategy Support task wins at NIH appeared first on G2Xchange Health.

Guidehouse picks up $30M in IT and Digital Strategy Support task wins at NIH

This global strategy, technology and management consultancy, noted as one of the Federal Health Consulting Firms Creating a Buzz, had a busy year end at NIH, as they picked up a string of task wins to support efforts ranging from development of a Digital Strategy Roadmap for NIH OD and Information Technology Resource Center (ITRC) support to Change Management and Research funding system support for the NIH National Cancer InstituteThe post Guidehouse picks up $30M in IT and Digital Strategy Support task wins at NIH appeared first on G2Xchange Health.

Northrop Grumman adds several wins at CDC, to include Technical, Digital Web and Informatics...

This global technology consultancy, who can lay claim to a 20-year history of helping the CDC respond quickly and effectively to major public health events such as Ebola, Haiti, Katrina, H1N1 and SARS, has added several new wins to support the Centers for Disease Control and Prevention (CDC), ranging from providing support to DTBE and DHQP, to digital web support to the Office of Laboratory Web ServicesThe post Northrop Grumman adds several wins at CDC, to include Technical, Digital Web and Informatics Support Services tasks appeared first on G2Xchange Health.

Northrop Grumman adds several wins at CDC, to include Technical, Digital Web and Informatics...

This global technology consultancy, who can lay claim to a 20-year history of helping the CDC respond quickly and effectively to major public health events such as Ebola, Haiti, Katrina, H1N1 and SARS, has added several new wins to support the Centers for Disease Control and Prevention (CDC), ranging from providing support to DTBE and DHQP, to digital web support to the Office of Laboratory Web ServicesThe post Northrop Grumman adds several wins at CDC, to include Technical, Digital Web and Informatics Support Services tasks appeared first on G2Xchange Health.

US Digital Service rethinks acquisition culture with the end user in mind

“The U.S. Digital Service tries to take the temperature of acquisition culture as part of an agency’s journey toward digital transformation.” “Originally designed for contract specialists and officers in the CIO Council, the Digital Service Maturity Determination tool is used to score various workplaces on how well they meet certain metrics when undergoing acquisition activities. USDS Digital Services Procurement Expert […] The post US Digital Service rethinks acquisition culture with the end user in mind appeared first on G2Xchange ETC.

iTG scores again at HHS, adds $29M HHS Financial Management System Modernization task

Another day, another win at HHS for this very fast growing boutique digital constituting firm as they pick up a 5-year task to provide cloud enabled development and modernization of the financial management systems for HHS’ Office of the Assistant Secretary for Financial Resources (ASFR). This is just the latest in a string of recent and significant wins across HHS, at FDA, CMS, NIH and OIG, totaling over $100M in HHS awards in the last month aloneThe post iTG scores again at HHS, adds $29M HHS Financial Management System Modernization task appeared first on G2Xchange Health.

Federal CIO Suzette Kent discusses digital transformation

In this video interview, Suzette Kent, Federal CIO, Office of the President discusses the digital transformation across Government and other topics. Access the video here. Source: Suzette Kent describes digital transformation across government, and more – September 18, 2019. FedScoop. The post Federal CIO Suzette Kent discusses digital transformation appeared first on G2Xchange ETC.

NARA seeks public comment on Digital Preservation Framework

“The National Archives and Records Administration is seeking public comment and discussion on our Digital Preservation Framework, which consists of a Risk and Prioritization Matrix and 15 File Format Preservation Action Plans. The public is encouraged to join the discussion, September 16 through November 1, 2019, here on GitHub.” “The National Archives 2018–2022 Strategic Plan embraces the primacy of electronic […] The post NARA seeks public comment on Digital Preservation Framework appeared first on G2Xchange ETC.

Senior Veterans Affairs IT Modernization Exec announces departure

This highly regarded senior VA IT Executive who has spent the past several years as a leader within VA Office of Information and Technology (OIT), not only delivering enterprise-wide mission-critical products and services, but also effecting a cultural transformation in how VA delivers outcomes to VA business customers and Veterans, has announced he will be stepping down before the end of calendar year 2019The post Senior Veterans Affairs IT Modernization Exec announces departure appeared first on G2Xchange Health.

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