Home IT Transformation Federal News Network: IRS has opportunity to improve customer experience by embracing...

Federal News Network: IRS has opportunity to improve customer experience by embracing digital services

“The IRS recently announced that they’re establishing a Taxpayer Experience Office to focus on improving the digital services the agency provides. As more of our interactions move online, the IRS recognizes the need to create an experience for taxpayers and businesses that is on par with what they’ve come to expect in their everyday lives. This is an excellent step […]

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