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FedScoop: White House Adviser: CX initiative ‘not just going to be some fancy new apps and websites’

“Speaking Wednesday at an event hosted by the Brookings Institution, Amira Choueiki Boland, the first federal customer experience lead at the Office of Management and Budget (OMB), said her agency was committed to the ‘sustained work’ required to reshape citizens’ interactions with government, as laid out in the recent executive order focused on customer experience, and has leadership buy-in. ‘The […]

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