Home User Experience MeriTalk: OMB Frames Planned CX Improvements Around Five ‘Major Life Events’

MeriTalk: OMB Frames Planned CX Improvements Around Five ‘Major Life Events’

“The Office of Management and Budget (OMB) is forging ahead with executing President Biden’s Federal customer experience improvement executive order issued last December by framing the planned service improvements around five distinct major life events where citizens may rely more heavily on the government for help. OMB’s plan – outlined on the agency’s social media account – follows in line […]

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