Home User Experience VAntage Point: VA’s 2022-28 Strategic Plan, Goal 1: Customer Experience

VAntage Point: VA’s 2022-28 Strategic Plan, Goal 1: Customer Experience

“VA proudly presents the Fiscal Year (FY) 2022-28 Strategic Plan. The plan is the culmination of a rigorous, two-year process that included interviews with hundreds of experts from VA and external stakeholders, including Veterans Service Organizations, members of Congress and other federal agencies. This feedback enabled VA to identify several consistent themes that were important […]

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