Home User Experience Federal News Network: OMB memo directs agencies to study federal customer experience...

Federal News Network: OMB memo directs agencies to study federal customer experience barriers

“A memo issued Wednesday by the Office of Management and Budget, as well as its Office of Information and Regulatory Affairs, directs agencies to identify and reduce burdens associated with applying for and maintaining eligibility for public benefits programs, with a focus on reducing those barriers for underserved communities. The memo outlines specific steps agencies should take to review information […]

The post Federal News Network: OMB memo directs agencies to study federal customer experience barriers appeared first on G2Xchange FedCiv.

Leave a Reply