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Federal News Network: Lawmakers ask 5 agencies for update on meeting customer service legislation’s goals

“Government Operations Subcommittee Chairman Gerry Connolly (D-Va.) and Ranking Member Jody Hice (R-Ga.) sent a letter to five agencies Wednesday, asking them what steps they’ve taken to implement the Creating Advanced Streamlined Electronic Services for Constituents (CASES) Act…” “The CASES Act builds on several pieces of legislation Congress passed in recent years meant to move more public-facing government services online, […]

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