Home User Experience Commentary: How to make Customer Service Executive Order really work

Commentary: How to make Customer Service Executive Order really work

“On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the ‘customer,’ or citizen, experience with government agencies. According to the order, the focus of these efforts will be on ‘modernizing programs, reducing administrative burdens, and piloting new online tools and technologies that can provide a simple, seamless and secure […]

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