Home User Experience White House made major customer experience moves in 2021

White House made major customer experience moves in 2021

“Federal agencies continued making progress improving customer experience in 2021, achieving record high scores in Forrester’s annual U.S. Federal Customer Experience Index…” “In September, the Office of Management and Budget expanded the definition of customer experience and made numerous other additions to its Circular A-11 guidance outlining how agencies serve customers. The guidance introduced new terms into the government’s CX […]

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