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Can White House deliver better ‘Customer Experience’ for Americans?

“The Biden Administration has announced a new ‘Customer Experience and Service Delivery’ initiative, promising some pretty specific and measurable actions, not just high-minded rhetoric.  For example, it includes 36 customer experience commitments across 17 federal agencies focused on ‘the moments that matter most in people’s lives’ such as retiring, travelling, and paying for college. It also focuses on reducing administrative […]

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