Home User Experience Nextgov: Federal Agencies Achieve Highest Customer Experience Scores Yet

Nextgov: Federal Agencies Achieve Highest Customer Experience Scores Yet

“Federal agencies improved their collective customer experience scores for a second straight year, improving 1.5 points over 2020, according to Forrester’s annual U.S. Federal Customer Experience Index…” “Rick Parrish, vice president and principal analyst at Forrester, said the latest federal customer experience is a ‘good news, bad news story.’ On one hand, scores improved in six of 15 key agencies […]

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