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Federal News Network: Public trust in government still lags, despite some agency improvements with customer transactions

“There are pockets of customer experience successes within individual agencies, the Partnership for Public Service and Accenture Federal Services said in a recent report detailing the challenges government faces in designing equitable services. The Education Department’s Office of Federal Student Aid redesigned the Free Application for Federal Student Aid. Students can now complete the application on their mobile phones, an […]

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