Home User Experience Upcoming customer experience executive order underscores White House equity goals

Upcoming customer experience executive order underscores White House equity goals

“The Biden administration is working on an executive order focused on improving customer experience within government and building on its ongoing work to improve the equity of public-facing services…” “The draft executive order repeatedly tasks agencies with digitizing forms, as well as improving their websites and expanding the services they offer online. The EO also focuses on agencies delivering services […]

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