Home User Experience Human-Centered Design’s key role in IRS seamless taxpayer experience

Human-Centered Design’s key role in IRS seamless taxpayer experience

“COVID-19 accelerated the transition to digital services, as many paper-driven processes needed to be made accessible online. Federal leaders at GovernmentCIO Media & Research’s Digital Services Series: Customer Experience virtual event last week noted how their agencies have harnessed the power of technology to make improvements in the overall customer experience. “’The pandemic drastically accelerated our plans, and like all […]

The post Human-Centered Design’s key role in IRS seamless taxpayer experience appeared first on G2Xchange FedCiv.

Leave a Reply