Home User Experience Federal News Network: GSA’s 10x program crowdsourcing new customer experience ideas

Federal News Network: GSA’s 10x program crowdsourcing new customer experience ideas

“Nico Papafil, director of the General Services Administration’s 10x program, said the program will fund more such ideas than ever before in fiscal 2022. 10x crowdsources ideas from federal employees and turns them into shared services. ‘We’re just asking the question, ‘what problems [are you] trying to solve?’ And we actually added these investment themes to kind of create some […]

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