Home User Experience GovernmentCIO: How CMS’s eMedicare Data Store is Improving the Customer Experience

GovernmentCIO: How CMS’s eMedicare Data Store is Improving the Customer Experience

“The Center for Medicare and Medicaid Services is personalizing and improving the Medicare beneficiary experience with an upcoming eMedicare customer data store called the Beneficiary Experience Data Analytics Platform (BEDAP).” “BEDAP builds off of the agency’s eMedicare customer experience modernization initiative that began in 2018. Throughout the development of eMedicare, CMS officials identified how there […]

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