Home User Experience Nextgov: White House Makes Major Updates to Customer Experience Guidance

Nextgov: White House Makes Major Updates to Customer Experience Guidance

“The Office of Management and Budget expanded the definition of customer experience and made significant additions and changes regarding how agencies should serve customers and deliver services in an update to its Circular A-11 guidance. The changes—the first since August 2020—appear in Section 280 of the guidance, and reflect both new Biden administration priority areas like equity as well as […]

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