Home User Experience DOC Sources Sought: USPTO CX Management Platform

DOC Sources Sought: USPTO CX Management Platform

Notice ID ACQ-22-0000 “Description The USPTO is seeking qualified businesses to provide a customer experience (CX) management platform or customer feedback management (CFM) platform for a multi-channel collection, measurement, and analysis of qualitative and quantitative customer feedback along the entire customer journey. The CFM platform should also track and control survey feedback invitations across channels; integrate with a customer relationship […]

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