Home User Experience Federal News Network: GSA CoE’s new framework seeks to infuse, sustain customer...

Federal News Network: GSA CoE’s new framework seeks to infuse, sustain customer experience

“Lashanda Hodge, the managing director of customer experience for GSA’s [Centers of Excellence (CoE)], said her office is rolling out a new approach to help customer agencies prepare to use the [13-step playbook to improve customer experience]. She said a new framework will help infuse customer experience into their business or mission areas across five core areas: Measurement–What are the […]

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