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Federal News Network: How can the IRS improve its operations for the next filing season?

“In terms of customer service, the IRS is in a difficult spot of the late. Filing season extra duties piled on by Congress and some enduring technology issues – No wonder taxpayers could hardly get through with a phone call. For how the agency might be improving things for the next filing season, Federal Drive with Tom Temin turned to […]

The post Federal News Network: How can the IRS improve its operations for the next filing season? appeared first on G2Xchange FedCiv.

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