Home User Experience Podcast: CX Discussion: Designing for the Community at USA.gov

Podcast: CX Discussion: Designing for the Community at USA.gov

“CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government. This week, Brian sits down with Leilani Martinez, Branch Chief of the Content and Outreach Division of the USAGov program, a part of the GSA’s Technology Transformation Services (TTS). They discuss the development of USA.gov and USA.gov en Español, designing services […]

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