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Chief Veterans Experience Officer discusses CX, HCD role in VA’s dramatic increase in trust scores

“New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the VA from veterans is up 24% from 2016. John Boerstler, chief veterans experience officer at the VA, said the VSignals Survey, which the department has been issuing since 2016, shows a […]

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