Home User Experience Leveraging the TMF to improve customer experience for VA and others

Leveraging the TMF to improve customer experience for VA and others

“Government’s interaction with members of the public occurs throughout a person’s life. By focused attention on delivering a great experience for customers – a goal commonly referred to “CX”, short for customer experience – agencies will provide great value for the people they serve. CX thus becomes a strategic imperative in mission delivery, and a […]

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