Home IT Transformation Commentary: Leveraging the TMF to improve customer experience

Commentary: Leveraging the TMF to improve customer experience

“Government’s interaction with members of the public occurs throughout a person’s life. By focused attention on delivering a great experience for customers – a goal commonly referred to “CX”, short for customer experience – agencies will provide great value for the people they serve. CX thus becomes a strategic imperative in mission delivery, and a foundational element to build public […]

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