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Federal News Network: VA sees trust improve by 24% in five years, thanks to veterans experience effort

“Trust in the Department of Veterans Affairs among veterans is up 24% since 2016, when the agency, still reeling from a highly publicized wait time scandal, launched a concerted effort to measure their customers’ perceptions and experiences.” “On average, 79% of veterans said they trust VA, according to the latest report from the Veterans Experience […]

The post Federal News Network: VA sees trust improve by 24% in five years, thanks to veterans experience effort appeared first on FedHealthIT, a service of MileMarker10.

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