Home User Experience GovernmentCIO: Agile, Data Are Boosting Customer Experience at CMS

GovernmentCIO: Agile, Data Are Boosting Customer Experience at CMS

“The Centers for Medicare and Medicaid is looking to develop an omni-channel customer experience through its eMedicare initiative, and it’s using Agile processes and developing a data strategy to get there.” “CMS Web and Emerging Technologies Group Deputy Director Rachael Horvath spoke about the eMedicare journey the organization has been undergoing since 2018 during an […]

The post GovernmentCIO: Agile, Data Are Boosting Customer Experience at CMS appeared first on FedHealthIT, a service of MileMarker10.

Leave a Reply