Home User Experience VA CX Expert Says Employee Experience Just as Important to Success

VA CX Expert Says Employee Experience Just as Important to Success

“Ensuring customers are happy is important, but Federal customer experience (CX) experts believe ensuring employees are happy is equally important. Federal experts say the same human-centered design framework can be applied to both CX and employee experience (EX) to give agencies a competitive advantage.” “The Department of Veterans Affairs (VA) has spent the last year […]

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