Home User Experience MeriTalk: IRS Wants to Improve CX With Cloud-Based Surveys

MeriTalk: IRS Wants to Improve CX With Cloud-Based Surveys

“The Internal Revenue Service’s (IRS) Office of Online Services (OLS) is looking for a FedRAMP compliant Customer Feedback Management (CFM) cloud-based solution. OLS, which is tasked with bringing best practices from the public and private sectors to improve the taxpayer experience with the IRS, currently uses a survey tool on IRS.gov to measure taxpayer satisfaction and website performance, and to […]

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