Home User Experience FedScoop: CIOs are working with CXOs more, but still largely in an...

FedScoop: CIOs are working with CXOs more, but still largely in an advisory role

“Collaboration between chief information officers and customer experience officers is on the rise at some federal agencies, though CIOs still largely serve as advisers on CX projects. The Department of Education‘s Office of Federal Student Aid established what it calls the Next Generation Program Office with members of its CIO shop to upgrade IT and improve CX simultaneously, said Wendy […]

The post FedScoop: CIOs are working with CXOs more, but still largely in an advisory role appeared first on G2Xchange FedCiv.

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