Home User Experience Nextgov: HHS Websites Will Get Customer Experience Scores in 2021

Nextgov: HHS Websites Will Get Customer Experience Scores in 2021

“Program offices at the Health and Human Services Department will be getting graded on the accessibility and user-friendly state of their websites with a new customer experience score to be rolled out this year.” “HHS digital leads have been working to update the department’s digital strategy since this summer, and the CX scale was proposed […]

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