Home IT Transformation Federal News Network: Will 2021 be the year of government customer experience?

Federal News Network: Will 2021 be the year of government customer experience?

“The incoming Biden administration should have no trouble connecting the need for better citizen experience and how to fund it. Administrations since that of George H. W. Bush have pursued better service. At this moment, the Trump administration states on Performance.gov: ‘Federal customers range from small businesses seeking loans, to families receiving disaster support, to veterans owed proper benefits and […]

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