Home User Experience Nextgov: The Federal CX Moves that Mattered in 2020

Nextgov: The Federal CX Moves that Mattered in 2020

“Here’s a look at some of the most important developments in customer experience policies and implementations in 2020 that may contribute to future efforts in the new year—and incoming Biden administration…” “In its annual update to Circular A-11 Guidance, the Office of Management and Budget included significant changes to Section 280, which deals entirely with improving service delivery and customer […]

The post Nextgov: The Federal CX Moves that Mattered in 2020 appeared first on G2Xchange FedCiv.

Leave a Reply