This interview with Barbara C. Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs (VA) discusses the value of the customer, and employee experience, COVID as a driver of empathy, sharing lessons learned to bolster Government, and what to expect for 2021. Customer Experience (CX) as a Priority Customer experience is VA’s top priority […]
The post Customer Experience Taking Priority at Veterans Affairs and Across Government appeared first on FedHealthIT.
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