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Deputy Federal CIO Maria Roat on need for IT modernization during customer journeys

“As the continuing coronavirus pandemic puts a spotlight on the need for mission continuity, Federal agencies need to understand their customers’ journeys and smooth the path for them, Deputy Federal CIO Maria Roat said today. ‘We have to understand our customers’ journey … and we have to make it simpler and easier to complete that journey,’ Roat said speaking during […]

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