“For the last two years, Veterans Affairs Department Chief Veterans Experience Officer Lynda Davis and Deputy Chief Veterans Experience Officer Barbara Morton stewarded the customer experience cross-agency priority goal outlined in the President’s Management Agenda.” “As that PMA expires and the nation awaits new management priorities under President-elect Joe Biden, Davis and Morton—along with numerous […]
The post Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies appeared first on FedHealthIT.
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