Home User Experience Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies

Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies

“For the last two years, Veterans Affairs Department Chief Veterans Experience Officer Lynda Davis and Deputy Chief Veterans Experience Officer Barbara Morton stewarded the customer experience cross-agency priority goal outlined in the President’s Management Agenda.” “As that PMA expires and the nation awaits new management priorities under President-elect Joe Biden, Davis and Morton—along with numerous […]

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