Home User Experience White House innovation adviser Matt Lira floats idea of CXOs at Federal...

White House innovation adviser Matt Lira floats idea of CXOs at Federal agencies

“President Trump’s innovation adviser has discussed having agencies appoint customer experience officers (CXOs), much like chief information officers or chief data officers.” “Matt Lira, special assistant to the president for innovation policy and initiatives, said talks are ongoing, but this is the first time elevating CXOs within agencies has been floated.” “With Trump in a heated reelection battle, only time […]

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