Home User Experience How Customer Experience Leaders Are ‘Hardwiring’ CX at VA and Across Government

How Customer Experience Leaders Are ‘Hardwiring’ CX at VA and Across Government

“As the previous President’s Management Agenda expires and the nation awaits a decision to determine the next presidential administration, the leaders of the current cross-agency priority goal on improving customer experience very much believe the momentum will continue.” “The customer experience CAP team—led by Veterans Affairs Department Chief Veterans Experience Officer Lynda Davis and Deputy […]

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