Home User Experience GAO: IRS Could Improve the Taxpayer Experience by Using Better Service Performance...

GAO: IRS Could Improve the Taxpayer Experience by Using Better Service Performance Measures

Why GAO Did This Study According to IRS, providing top-quality service is a critical part of its mission to help taxpayers understand and meet their tax responsibilities. Congress, the National Taxpayer Advocate, and the administration have recognized the importance of improving how taxpayers experience IRS services. Setting goals and objectives with related performance measures and targets are important tools to […]

The post GAO: IRS Could Improve the Taxpayer Experience by Using Better Service Performance Measures appeared first on G2Xchange FedCiv.

Leave a Reply