Home User Experience Event Recap: Technology Transformation Services (TTS) Impact Summit Series (Kickoff) with VA

Event Recap: Technology Transformation Services (TTS) Impact Summit Series (Kickoff) with VA

How does human-centered design work in government? Here, Presidential Innovation Fellow Nina Walia talks about what it takes to “hardwire” personalized customer experience (CX) across the federal government with our agency partner Barbara C. Morton, Deputy Chief of the Veterans Experience Office at U.S. Department of Veterans Affairs. Human-centered design (HCD) principles are a huge […]

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