Home User Experience Nextgov: OMB Makes Major Changes to Agency Guidance on Customer Experience

Nextgov: OMB Makes Major Changes to Agency Guidance on Customer Experience

“In its annual update to Circular A-11 guidance for all federal agencies, the Office of Management and Budget included significant changes and additions to Section 280, which deals entirely with improving customer experience and service delivery.” “Among the most important changes are OMB’s expanded definitions of the terms ‘customer’ and ‘service delivery’ as they relate to the federal government. In […]

The post Nextgov: OMB Makes Major Changes to Agency Guidance on Customer Experience appeared first on G2Xchange FedCiv.

Leave a Reply