Home User Experience GovernmentCIO: How the VA’s Approach to Human-Centered Design Improved Veterans’ Experience

GovernmentCIO: How the VA’s Approach to Human-Centered Design Improved Veterans’ Experience

“The Department of Veterans Affairs saw a 25% increase in trust with the department when it switched to a human-centered design (HCD) approach to serving veterans, and it uses the framework to more accurately gauge and meet needs.” “The VA felt ‘an extreme pain point and crisis’ when news broke in 2014 that 40 veterans […]

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