Home User Experience Nextgov: Social Security Administration Seeks to Solicit More Feedback from Customers

Nextgov: Social Security Administration Seeks to Solicit More Feedback from Customers

“The Social Security Administration announced its intent Monday to collect feedback from its customers and stakeholders through potentially millions of surveys, focus groups, user tests and interviews.” “In a notice set to be posted in the Federal Register June 9, the agency details how it aims to comply with Office of Management and Budget guidance—OMB Circular A-11, Section 280—meant to […]

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