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Nextgov: Veterans Affairs’ Focus on Experience Sees Increase in Veteran Trust

“In the thick of the coronavirus pandemic in April, the Veterans Affairs Department measured its highest level of trust among veterans who received VA health care services—reaching 90.1%—since the agency began soliciting real-time feedback in 2017.” “The data, unveiled April 30, indicates a 5% increase in veteran trust in VA outpatient services over the last […]

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