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Press Release: MAXIMUS and Genesys Announce a Joint Cloud-Based Omnichannel Contact Center Platform for Government Agencies

“We announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform (“Engagement Platform”), an integrated, cloud-based omnichannel contact center solution. Now federal, state and local agencies can adhere to government mandates to improve citizen experience using a U.S. Federal Risk and Authorization Management Program (FedRAMP)-authorized solution leveraging technology from Genesys, a long-time […]

The post Press Release: MAXIMUS and Genesys Announce a Joint Cloud-Based Omnichannel Contact Center Platform for Government Agencies appeared first on FedHealthIT.

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