Home User Experience Nextgov: GSA Develops Human-Centered Design Buying Guide for Agencies

Nextgov: GSA Develops Human-Centered Design Buying Guide for Agencies

“The General Services Administration wants the federal government to get into a customer-first mindset, and to help the agency released a customer experience roadmap document explain to federal agencies how to do it.” “The Evaluation and Buying Guide provides federal agencies an overview of customer experience, tips for framing customer experience efforts, principles for evaluating industry partners, acquisition help and […]

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